Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

March 23, 2023

excellent customer service and always available! special thanks to Tatiana, were were chatting for over 3 hours even past her work hours and she answered all my questions plus more! she was super patient and knowledgeable about the product and gave great recommendations on how to use the app features. it's such a comfort, since the platform itself can feel complicated and daunting for a first timer.

i am still in the process of making my campaigns and ads now, and can't say anything about the effectiveness of the app. But I will update my review once I get my ads running

Malaya
Philippines
25 days using the app
Edited February 24, 2019

Too simple tool for retargeting ads, save your money and use google shopping. Also it adds an extra cookie popup

Souk Natural
Netherlands
9 months using the app
October 12, 2018

This app is ok, it would just connect your products to your Adroll account I wish we could select which products are synchronised with the dynamic ads.

Imagine Global Care
United States
Almost 2 years using the app
September 30, 2023

I installed AdRoll on one of my accounts and wanted to change it to another account but some issue came up. I contacted support and they worked relentlessly to fix the problem. Tatiana was giving me updates the whole way and we got the problem solved in no time.

The app itself is working great and easy to use. I will still explore more to get the most of it, but I was already impressed by the amazing customer service!

Sedona Face
United Arab Emirates
24 days using the app
September 9, 2015

Adroll has been pretty helpful. Just make sure you're targeting the right segments to get a positive ROI.

Living Essentials
Canada
23 days using the app
March 24, 2021

Adroll is a helpful tool for retargeting ads. Originally it was more helpful with the Adroll team posting the ads we created on our behalf and providing helpful consultation for ad spend, etc. Now it's more of a DIY platform, but still very intuitive.

RIGd Supply
United States
Almost 2 years using the app
August 29, 2023

AdRoll has been a great addition to our advertising arsenal. The support is very helpful and setup is pretty straightforward. We've been running a few campaigns over the course of 6 months or so and have been pleasantly surprised at our results. The integration with Shopify really helps propel their services to the next level. The ability to easily leverage our data from Shopify makes AdRoll stand above the competition. Give them a shot, you'll be happy!

SewingMachine.com
United States
Over 1 year using the app
August 19, 2022

I used the app to help with building up traffic and get sales. The traffic slowly imroved but I'm not able to have the time and actually site with the program. I did have an issue with logging in through the shopify app and found you have to do it directly. If you have the time and energy to put towards it I'm sure this will help the store a lot.

moorganstern
United States
Over 1 year using the app
November 19, 2020

I do like the respond of the staff I chat with today. She is excellent in communication and hopes the other staff follow her footage.

PrettyLadies
United Kingdom
21 days using the app
December 5, 2017

Works good, not the best customer support for low budgets but still does the trick. Hoping to win that gift-card from writing a review! Can someone from adroll confirm that i'm entered to prove that this contest is real ;D

Shopset4lyfeapparel
Canada
About 1 year using the app