Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration with Shopify and swift ad campaign launch capabilities. They value its comprehensive dashboard, retargeting feature, and automatic visitor segmentation. Many report increased traffic, conversions, and a good return on ad spend. The customer service is praised for its responsiveness and proactive approach, often setting up campaign review meetings. The app is recommended for businesses of all sizes due to its robust targeting capabilities.

May 14, 2021

Highly recommend this app for eCommerce brands. Takes just 5 minutes to integrate your store with Adroll with super easy steps. Once set up, you're ready to start dynamic product retargeting right away! The Adroll support team are super responsive (live chat with a human)....

Owls Matrix
United States
Over 1 year using the app
October 12, 2018

This app is ok, it would just connect your products to your Adroll account I wish we could select which products are synchronised with the dynamic ads.

Imagine Global Care
United States
Almost 2 years using the app
March 24, 2021

Adroll is a helpful tool for retargeting ads. Originally it was more helpful with the Adroll team posting the ads we created on our behalf and providing helpful consultation for ad spend, etc. Now it's more of a DIY platform, but still very intuitive.

RIGd Supply
United States
Almost 2 years using the app
September 9, 2015

Adroll has been pretty helpful. Just make sure you're targeting the right segments to get a positive ROI.

Living Essentials
Canada
23 days using the app
September 21, 2018

Spend $ 2000, only 25 website clicks. Very unsatisfied.
Made 6 campaigns but nothing. This is disappointing and losing money.

Spandexbyyard
United States
7 months using the app
March 24, 2018

Holy cow. These guys are impossible. I have days into trying to work with them to get a set of ads up. They designed the ads then took them down because the ads they designed somehow broke their rules. There support attempts to be helpful but can't answer why my ads keep getting taken down and promise to get back to me. It is like bugging someone to take my money. I would give worse than 1 star if there was such a thing. There has to be another solution. I would say a better solution but no solution is better than what I have dealt with here. I read all the good reviews and not sure what they are all about but that certainly has not been my experience.

Shatter Batter
United States
7 months using the app
August 19, 2022

I used the app to help with building up traffic and get sales. The traffic slowly imroved but I'm not able to have the time and actually site with the program. I did have an issue with logging in through the shopify app and found you have to do it directly. If you have the time and energy to put towards it I'm sure this will help the store a lot.

moorganstern
United States
Over 1 year using the app
November 19, 2020

I do like the respond of the staff I chat with today. She is excellent in communication and hopes the other staff follow her footage.

PrettyLadies
United Kingdom
21 days using the app
December 5, 2017

Works good, not the best customer support for low budgets but still does the trick. Hoping to win that gift-card from writing a review! Can someone from adroll confirm that i'm entered to prove that this contest is real ;D

Shopset4lyfeapparel
Canada
About 1 year using the app
January 5, 2023

I am very happy with their service, Gauri is very helpful and patient and helped me through the set up.

Mommies Best Mall
Norway
19 days using the app