Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

November 7, 2022

If someone deletes your app from there website it means they have no plan to use it otherwise they will not delete it. No need to charge them without asking at the end of trial period.

MeniPo
United Kingdom
7 days using the app
AdRoll replied November 14, 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team.

Thank you for bringing this to our attention. We’re sorry you had a bad experience - I understand that ...

March 1, 2019

You deduct our test account for more than 70 $, but there is no refund to our account.
You are very bad.

LAMADA SHOP
Thailand
7 days using the app
July 14, 2020

nooo!! don't add this app, i paid over 5 dollars for 1 click, be aware and don't use it. if i could i will give 0 stars to adroll

Balardi
United States
7 days using the app
AdRoll replied July 14, 2020

We are always happy to receive constructive feedback and act on it. In this case, we are saddened to see such an unsubstantiated review. You ran a campaign for less than 4 ...

October 5, 2021

I have used this app, it was really a bad experience though. It seems their system is dead. One should not waste their money, Its better to have some knowledge of facebook ads and run it by yourself. Adscale is better than this.

Mobichick
Australia
7 days using the app
AdRoll replied October 8, 2021

Hello there,

This is Ewa from AdRoll's Marketing team.

Thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your ...

May 22, 2023

Please stay away from this app. I un-installed this app, because it's not working at all. As soon as I un installed it. All my sales went straight to abandoned check out. I got no sales for 4 days which is it never happened on my store until I tried this app. Trashy app ever. It should be not here.

Swan Auto
United States
6 days using the app
AdRoll replied May 24, 2023

Hi there,

Tatiana from AdRoll's Customer Support team here.

I'm sorry to hear that you're experiencing a drop in sales and suspect it may be related to our platform. I ...

January 10, 2023

Too expensive. Although, I have indicated CPC as 0.10, I have spent 29.38$ for 26 clicks. Which is to be honest inadequate. I am disappointed. Support has informed me that this is normal, and it takes time for system to adjust to 0.10 CPC - if that is the case this should have been communicated prior running the ad.

Gemzel
Azerbaijan
15 days using the app
AdRoll replied January 11, 2023

Hi there,

This is Tatiana from AdRoll's Customer Support Team.

I am sorry to read that your campaign's performance was not meeting your expectations. Kindly allow me a ...

July 8, 2022

Don't trust this app. they still charging my credit card for 2 months even I don't use this app. I had to uninstall this app because I even didn't see running on google search but their dashboard have impression of course :)

Purse Maison
Philippines
5 days using the app
Edited February 19, 2024

Let me start off by saying I've given this app too many chances. Only my web recipes would work. My Facebook and IG ads wouldn't. I'd get error messages like "ads partially running" or something along the lines of "cannot save recipe, please contact live agent". I've reached out to the technical support team multiple times; some of them would just bombard me with a bunch of articles to read on ...

The Melanated's Fundamentals
United States
14 days using the app
AdRoll replied February 19, 2024

Hi Ben, I'm Tatiana, and I wanted to reach out and personally thank you for sharing your thoughts with us. Your patience and understanding mean a lot as we navigate through ...

Edited January 4, 2023

Installed just to give it a 1 star. Company charged 145.44$ to my card wrongfully. Only asked for 30 day trial. Did not deliver any customers or sales. When asked for a refund - did not get one. avoid this company. Asked the company to delete all display ads before 30 days - and refused - in order to steal more of my hard earned monies. Total scam. The lookalike campaign they responded about and ...

bookscardsnbikes
Canada
5 days using the app
AdRoll replied January 4, 2023

Hi there,

This is Rohini from AdRoll's Customer Support Team.
We're sorry to hear you had an unpleasant experience. Our goal is the total satisfaction of our customers, and ...

October 23, 2017

Installed the app, wasn't happy with the auto generated ads as no option to pick products to create ads with. Support suggested requesting ads to made by the adroll team. The message says usually 3-4 days. It's been a lot longer than that and so far no contact from the team and have no idea what's happening.
We are deleting the app as don't think it's going to work for us with the kind of ...

Ojas Home And Gifts
United Kingdom
13 days using the app