Reviews (405)

Overall rating
4.3
Counts per rating level
  • 78% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and conversions through retargeting and AI-driven campaigns. They appreciate its easy setup, user-friendly interface, and effective features like AI campaigns and pixel implementation for Facebook and Google Ads. The app delivers quick results, often within 24 hours, and offers responsive, personalized customer support. It's valued for its comprehensive advertising solutions and detailed performance tracking, making it a top choice for ...

November 11, 2015

my facebook pixel has been error, when i use this app

Silver Fangs
United States
24 days using the app
February 25, 2021

Used the app for close to a month, spent over $1,000 on ads, and might have broke even. If you're in the United States you'll usually have to wait for 12 hours or so for an answer from customer support, and usually that answer is them giving you a link to the Facebook support page. One time I had a billing question where Facebook had charged the wrong PayPal account somehow and needed it fixed, ...

Throw Deep Publishing
United States
24 days using the app
Ad Intelligence INC (Adwisely) replied February 26, 2021

Hi There,

Thank you for your feedback! Our Support team works from 10am to 6pm EET. We try our best to reply to each of the messages as soon as it’s possible, however, we do ...

Edited December 24, 2020

It took a week for the app to even work because of a Facebook issue. We had to push for updates, and wasn't kept informed. After a week the ads started running in the learning phase, we used the suggested copy and budget. After £200 spend we contacted the support to see how the learning phase was going only to be told by Liza that we had failed the learning phase and we needed to tweak the copy ...

PickaPocket Men's Accessories
United Kingdom
23 days using the app
Ad Intelligence INC (Adwisely) replied January 11, 2021

Hi There,

Thank you for your feedback! We are very sorry that our app did not work the way you expected. Please, contact our support team for detailed explanations and ...

Edited May 1, 2018

customer support was helpful...

Taj Wear
United States
About 2 months using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

Thank you for sharing your experience with us. We are constantly trying to improve the service we deliver to our customers 😃

February 5, 2016

Unfortunately, we had a bad experience using Retarget app recently for the first time. When we first went to set up Retarget app and our first campaign, the preview feature showed our product images in the ad would be badly cropped. Before running the ad, we reached out to Retarget app to inquire as to whether the app could properly accommodate our rectangular images, and we provided them with ...

Crocuscouture
United States
21 days using the app
September 14, 2020

i used the apps for 2 weeks. delivered great results, in 2 days having 10x ROAS. theeeeen for almost week the apps stop giving good results. $0 purchase for $35-55 ad spends. reach supports lot of time. keep blaming me and suggest to change the ads copy. (the ads copy was working for 2 weeks??) not for me but try yours may work

Staple Food
Australia
About 1 month using the app
Ad Intelligence INC (Adwisely) replied September 16, 2020

Thank you for your feedback! Our team has reached out to you via email with detailed explanation of the factors that affect the ROAS and also shared recommendations as for ...

April 12, 2017

Took $150 initial payment and essentially stole the money as they have only done $3 in spend, on top of that the ads they did show were the wrong ones with a link that didn't work. To top it off i have been unable to get a response on how to be refunded in 3-4 days. TERRIBLE service, do not use this service.

Boost Bras
United States
19 days using the app
October 5, 2016

This app is Great. We like it
www.jedston.com

Jedston
United States
29 days using the app
November 20, 2022

Used the app during trial period and lost £350 and got 1 sale , they couldnt get basic conversion tracking work. The keyword targetting was all really of the quality of a novice. I would strongly recommend to stay away from this company. Its useless. I manually advertised and got 3 sales myself with my very basic knowledge. So this app is crap! don't waste your money or time!
Couldnt fix basic ...

Karpāsa London
United Kingdom
14 days using the app
Ad Intelligence INC (Adwisely) replied November 21, 2022

Thank you for your review. As we mentioned in our conversation, every new campaign we or you launch needs to pass the learning phase. In your case, you just needed to wait ...

August 17, 2021

No response from customer support after waiting for 36 hours. Their chat service only receive emails. In settings it shows Payment settings for Facebook page does not have any payment methods. While I am using Facebook ads for nearly 1 year and paying each month with my added payment methods.

Emaarkt Global
Netherlands
14 days using the app
Ad Intelligence INC (Adwisely) replied August 18, 2021

Thanks for your feedback.

We checked your history and found that you installed our app on 17.08.21 12:47 AM CET
We received the first message from you at 17.08.21 12:55 AM ...