Reviews (405)

Overall rating
4.3
Counts per rating level
  • 78% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and conversions through retargeting and AI-driven campaigns. They appreciate its easy setup, user-friendly interface, and effective features like AI campaigns and pixel implementation for Facebook and Google Ads. The app delivers quick results, often within 24 hours, and offers responsive, personalized customer support. It's valued for its comprehensive advertising solutions and detailed performance tracking, making it a top choice for ...

January 30, 2019

got charged twice in one month, explanation was that I’ve used the app twice that’s why.. just be careful people

Sellingcheapstuff
United Kingdom
14 days using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

Thank you for your message.

We are very sorry that you were not satisfied with the billing principles we are currently using in RetargetApp.

A few of our Customer Support ...

February 23, 2019

BEWARE THEY WILL STEAL YOUR FACEBOOK PAGE! PLEASE STAY AWAY FROM THIS APP. THEY STOLE MY PAGE DONT USE THEM!

LAYLOW
United States
13 days using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

First of all, I would like to say that, although the problem happened due to reasons out of our control, we at RetargetApp are sorry to hear you experienced this issue. There ...

November 12, 2016

Biggest scam EVER!

I left the app to run around ten days. The app spend 25 bucks without any return! I found that very strange because retargeting was supposed to be more profitable than regular campaigns, but that was not the case. However, I've contacted them, and in return, I got something like " You should change that in your store, you should do that" which I find very insulting. However, ...

Bang A Buck
Bulgaria
13 days using the app
June 1, 2018

it screwed up my ad page, now i cant place ads unless I buy more ad managers...wtf!!! I deleted the app and tried to remove its partnership from my page and it wont let me. I even deleted my page, but its still on my manager. Someone please tell me how to delete this app from my ads manager!!! I'm freaking out!!!!

Getrecd
United States
12 days using the app
May 29, 2018

I used the retarget app and now i am not the admin of my business page. I have no idea how to get this back. I even deactivated the app. Anyone else have this problem. Garbage app dont download. Im upset about thsi!!

Arttwear
United States
12 days using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

Hello!
Alex here, from RetargetApp.

There appears to be a certain misunderstanding regarding the way our app works and I will try my best to clear it up.

RetargetApp doesn't ...

October 24, 2020

First, its not a two week trial -its one week. The first week minimum is a learning phase where your ad will generate zero traffic. Once running, it doesn't do anything I wasn't already doing, with more success, and for a fraction of the ad spend. So I'm not sure what value they ad when I can already create better retargeting ads myself? Their ad is a basic carousel ad with suggested tag lines ...

Thunderbird Skin
United Kingdom
11 days using the app
Ad Intelligence INC (Adwisely) replied October 25, 2020

Hi There,

Thank you for your feedback! We are very sorry that our app did not work the way you expected. Please, contact our support team for detailed explanations and ...

March 10, 2018

They changed their entire app and it is now horrible! It's way to complicated to setup and requires a monthly fee now. Do not download this, there are way better re-targeting apps out there!

Animestyl
United States
11 days using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

Thank you for your feedback!

We understand how working with a Business Manager can be complicated - this is why we rolled out an app update in which we now handle all the ...

March 1, 2020

Perhaps this works better for niche stores but it was wasted money for our general store. 8 days, $200 in ads, and 2 adds to cart to show for it - no sales. We had plenty of traffic and quite frankly we do better with our own retargeting campaign.

Cozy Cottage Store
Canada
8 days using the app
Ad Intelligence INC (Adwisely) replied March 2, 2020

We're truly sorry that you had a bad experience using RetargetApp. We've already reached out to you with suggestions on how to improve the results. Don't hesitate to contact ...

August 1, 2018

I don't know for sure how to use this app. After creating ad campaigns, all of them are deleted and only one remain, that is Retargetingapp campaign which I am not sure how to manage or tweak my other campaigns.

Gearroute
United States
7 days using the app
July 13, 2021

Uninstalled this week's back, and keeps creating new ads every few days!! I don't want any more ads created. I removed this ad, but every few days this app creates new ads, even after installing it. Didn't work for me. Cost silly amounts and didn't make a single sale.

QuoteMyWall
United Kingdom
7 days using the app
Ad Intelligence INC (Adwisely) replied July 13, 2021

I'm sorry to hear about your negative experience using our application.

I confirm that there was a bug on our side and it has already been fixed.

Please note that each ...