Reviews (408)

Overall rating
4.3
Counts per rating level
  • 78% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and conversions through retargeting and AI-driven campaigns. They appreciate its easy setup, user-friendly interface, and effective features like AI campaigns and pixel implementation for Facebook and Google Ads. The app delivers quick results, often within 24 hours, and offers responsive, personalized customer support. It's valued for its comprehensive advertising solutions and detailed performance tracking, making it a top choice for enhancing business growth and advertising efficiency.

August 13, 2022

i spent 300$ during 14 days trial. money is wasted. i didn't get a single purchase.>. it really didn't work.

yoyyooy
Qatar
About 2 months using the app
Ad Intelligence INC (Adwisely) replied August 18, 2022

Thank you for taking the time to share your experience with us. We are sorry to hear that Adwisely did not meet your expectations.

As we shared with you, the app could work well if you fixed the issue with the pixel. Our Support team reached out several times, sharing that there are some issues with your pixel in the Events Manager. We still strongly recommend having a look at them, otherwise, any other campaigns you create will not be profitable.

Also, based on the evaluation of the Facebook Ads Expert, the traffic you attract has poor quality, since most visitors didn’t add anything to the cart, which means that they are not interested in your products. Therefore, the retargeting campaign that re-engages website visitors didn’t show the result.

We also recommend turning on Automatic Advanced Matching since most of your events have no matching score, which is not typical for accounts with high traffic.

We did our best and applied our top optimization technics to provide you with good service, but the app is not the answer to all your problems. You still need to work on the correct pixel setup, quality of your products, and incoming traffic to your website (or let us attract the right audience).

Best regards,
Oleksandra Deikun,
Adwisely

August 20, 2017

They will bill from you automatically and there is no option to stop that.

Mavenjp
United States
4 months using the app
September 9, 2016

I heard about you : good opinions.
I'm waiting for my good results ;-)

Next Trendy
France
3 months using the app
August 23, 2017

Money spent, no sales and you can never tell whether the stats is real.

Neomarcus
Canada
About 2 months using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

Thank you for your feedback.

Customer Success Team at RetargetApp is always ready to analyze your campaign and provide suggestions for getting even more sales.

Our recent updates allow you to get an even higher ROAS due to smarter cost control. To ensure absolute transparency, we created an improved version of RetargetApp where you can access your campaign stats directly in Ads Manager.

We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at help@retargetapp.com.

Alex from RetargetApp

September 8, 2021

They advertise as High-ROAS ads which is false & deceptive - straight up. My reality with them was:
- an average ROAS of 2.39x after an ad spend of $1397 in about 45 days.
-in the same time period my google ads (managing myself) was achieving 4.39x
- after investigating further, there's nothing special about this app. Its a basic retargetting campaign on Facebook, you can do it yourself easily and get much better results.

Cherub Baby
Australia
About 1 month using the app
Ad Intelligence INC (Adwisely) replied September 10, 2021

Hi Jimmy,

Thanks for your feedback.

I'd like to note that the average ROAS of our clients for August is 6.6x for a retargeting campaign. These indicators can be achieved by following the recommendations of our advertising experts, such as those that Oleksandra provided for you on 06.09.2021.

Feedback from all our customers is important to us, as it helps us become better! If you have any questions, don't hesitate to get in touch with us at any time!

Best regards,
Maksim Sokolenko
Head of Customer Experience
RetargetApp

August 29, 2016

Complete rubbish! Incorrect and inaccurate analytics that misguide

Superherostore
India
About 1 month using the app
August 7, 2016

App works as promised. Could use some more options to customize the ads. Support team is very quick and helpful.

Catifyco
United States
2 months using the app
January 16, 2020

It's too expensive and we don't get a return of our investment. Also, we have suspended our ads but someone reactive it without our permission

Notebook Love
United Kingdom
About 1 month using the app
Ad Intelligence INC (Adwisely) replied February 7, 2020

We're sorry you feel this way. We've already contacted you and sorted everything out. The main reason that the ads were not bringing profit was the lack of website traffic. This is why we encourage you to try again once your store gains more visitors (at least 100 per day). As always, our support team is ready to assist 7 days a week.

February 3, 2016

Nice app, easy integration and setup.
Great support.
I do not have the numbers yet to make this a viable option but as soon as I do I am back to get my ads re-enabled again.
Keep up the good work.
Now if you could only figure out how to drive more organic traffic to my site.... :)

Antidote Skin Care Company
Canada
2 months using the app
April 20, 2019

It's easy to use, so far no sales attributed to the App after 14 days. This might be because the budget was too small or the other FB ads were not targeted well, will continue to experiment and let you know whats a good mix. I would say do not use this with a daily retarget budget of less than 20 dollars a day

Pocket Watch Club
South Africa
2 months using the app
Ad Intelligence INC (Adwisely) replied April 25, 2019

Thank you for your lovely note 😃. We appreciate a lot you taking the time to share your experience with RetargetApp.