Reviews (4,773)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

April 18, 2024

Easy to use
Nice feature
Improve efficiency & save time
Hands down, the customer service offered by AfterShip Tracking is second to none. The team is knowledgeable, helpful, and genuinely cares about ensuring your experience is positive. Any issues I've had have been resolved quickly and without hassle. It's truly refreshing to work with a company that values their customers like this.

Jimi Brothers
United Kingdom
About 1 month using the app
Edited March 6, 2024

As a new user, I would like to mention to fast response and great assistance. I had a great call with Gravita and she helped me in all ways to solve my problems and questions.

I come back to say that after my first review, I continue to be satisfied with the support that is provided. Gravita helped me again many times to solve technical and logical problems. Continue this good work, it means a lot.

Chrysaw
Greece
7 months using the app
Edited June 22, 2024

The support person garvita was very helpful.

Satora
Singapore
4 months using the app
June 20, 2024

very helpful and nice

My Store
United States
About 2 months using the app
August 5, 2024

great service

juceei
Sweden
1 day using the app
April 5, 2024

I needed some help setting up everything, and it appears they have support that helped me by talking and explaining all the steps during the meeting. We spoke with Saransh, and he was very helpful.

D&ROutdoorOasis
United Kingdom
12 months using the app
April 25, 2024

Aftership customer service was extremely helpful, patient and very knowledgeable. There are many tracking software's however customer service can be a big difference and Aftership provided that. I was provided step was information by Mr. Chaitanya Singh Thakur who was brilliant. Would recommend for sure.

TB
United Kingdom
27 days using the app
June 11, 2024

The support was extremely polite, quick and efficient ! Amazing !

BeautyPulse
Poland
23 days using the app
July 1, 2024

honestamente para una persona que tiene muy poco conociemiento sobre como hacer ventas en linea y dar su mejor potencial a los clientes, esta aplicación realmente te ayuda a entregar dicho punto, 100% recomendada ,al prinicipio es algo complicado de entender pero es cuestión de minutos de encontrar los puntos para tu tienda. :)

EvoCore
Mexico
16 days using the app
March 31, 2024

Nitin was the most impressive support person I have come across on my ecommerce journey. I initially thought I might have to speak with the CEO, however, I believe that Nitin knows as much as he does. Thank you very much!!

Convo Props
United States
Over 1 year using the app