Reviews (4,655)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its excellent customer support, particularly noting staff members like Priti, Rajat, and Nitin for their responsiveness. The interface is user-friendly, making it ideal for startups, and the free plan offers essential features beneficial for new or small businesses. It supports a wide range of carriers and provides real-time tracking updates and detailed analytics, enhancing customer satisfaction. Additionally, its seamless integration with Shopify and customizable tracking pages and notifications help streamline e-commerce operations and maintain brand consistency.

April 21, 2022

Me gusta mucho para el seguimiento de pedidos, La atencion al cliente es muy rapida y eficaz. Llevo meses con ella y me va bien.

Intensa Maravilla
Spain
12 months using the app
January 31, 2024

Great experience with Nitin helping me navigate around the functions!

Rover & Spot
United States
About 21 hours using the app
September 3, 2019

So far so good. it's not perfect, but I think it might be a little more useful than other tracking solutions, mainly because it is a semi-branded experience.

A few things I would like to see: better customisation of the 2 provided templates including changing that limited markdown header/footer box and perhaps just using HTML(?), being able to customise the default tracking information text (bad English grammar), being able to style the notification emails esp with a logo and branded colours, better back-linking to the Shopify store from every order (such as a Shopify order number link in the back end that opens the order within Shopify).

Thanks, I think it's worth exploring to see if it calms my customers down when presented with the initial "Tracking not found" issue which is my biggest gripe with Dropshipping in general.

Coolio!
New Zealand
12 months using the app
Edited January 3, 2023

I just had an issue with my store and thought it might have been caused by the AfterShip app. Long story short...it wasn't, but my experience with Harsh from chat support was very good. We went through the issue and possible causes. We were able to rule out AfterShip and realized it was from another app. This was the 1st time I used the AfterShip chat support and was very happy with their diligence and professionalism in helping me. I wish I could say that about the other 20 apps I've used. AfterShip delivered:)

EverFlow Bidets
United States
12 months using the app
July 4, 2014

I truely want to recommend this app to everyone. It's nice and delivers well.

BuyNear
Nigeria
11 days using the app
April 8, 2016

Look, we love Aftership but coming from Wordpress + Woocommerce to Shopify was a slight disappointment with the integration. We only say this because we use some Chinese couriers like China Post, EMS, S.F. Express etc... When selecting "other" it actually populates it as a TNT # or Fedex #.

They do have a work around for this which has been explained. You would enter their shortcode like... China-Ems#_________CN manually. While slightly annoying it does still get the job done and relays to the premium customer notification service perfectly fine.

Besides this minor inconvenience that is the "other" feature, aftership still rocks!

Cartoonbags
United States
12 months using the app
May 25, 2021

The app integrates great with Shopify. When an order is fulfilled it automatically populates the shipment into Aftership and sends updates on tracking to the customer. The support team is great and accommodating to feedback. A great app!

Z & Joxa Co.
Canada
12 months using the app
December 7, 2021

Bonne application. je recommande suivis de colis simple plus personnalisation disponible choix de la langue etc..

Vallysa Traceur GPS chien chat
France
12 months using the app
AfterShip & Automizely replied December 7, 2021

Merci pour vos précieux commentaires sur l’application. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante.

Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à:

support@aftership.com

Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles

Cordialement,
Rupam
Équipe AfterShip

June 15, 2021

Customer service is absolutely great. Anurag smashed it and helped me alot! This will probably help my business greatly with better notifications sent to customers

Cocktailored
Sweden
12 months using the app
February 8, 2017

Super impressed with this app, by far the best solution out there for providing order tracking. Don't hesitate, get this app NOW!

https://www.urbanindustry.co.uk/

Urbanindustrystore
United Kingdom
12 months using the app