Reviews (4,772)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

April 20, 2024

Great app with a lot of features with detailed systems

iloinen
Japan
About 1 year using the app
Edited May 19, 2024

I had an outstanding experience working with Priya. She swiftly grasped my needs, managed the issue with meticulous care, and maintained an exceptional level of professionalism and courtesy throughout. I wholeheartedly recommend her services!

HORIZZUN
United States
12 days using the app
Edited April 2, 2024

Priti was amazing! Perfect! Everything that I asked was explained to me. I'd say I'm in love with this customer support. Very quick, you notice that you are talking to a human and not a machine. Priti was very helpful and kind.

Saransh was fabulous as well. She helped me claiming a gift. Very efficient!

TheDogIssue
Austria
22 days using the app
Edited November 7, 2024

Saransh and Aditya are very supportive, helpful and prompt. Great customer service. Thank you for your help! Really appreciate it!

Homey Print
Vietnam
10 months using the app
April 2, 2024

The support was very useful and kind. Thank you!

Better Home Life
Israel
6 months using the app
Edited February 24, 2024

I enjoyed especially the great customer service from Nitin, really his customer service was excellent. Would recommend.

Phone Box Int
South Africa
2 months using the app
AfterShip replied February 23, 2024

Thank you for taking the time to share your feedback with us.

We truly value all forms of feedback as it helps us to continuously improve our products and services, and ultimately enhance the overall experience for our customers.

We are always open to suggestions and appreciate understanding the needs of our users so that we can meet their expectations and provide an engaging experience.

If you require any assistance with the app, please do not hesitate to contact us via the live chat option available on your account or by emailing us at support@aftership.com. We are committed to ensuring that your experience with us is nothing short of exceptional and we strive to earn a 5-star rating from you.

Best regards,
Team AfterShip

May 6, 2024

**Five Stars for AfterShip: A Must-Have Shopify App! ⭐⭐⭐⭐⭐**
Rajat has been extremely knowledgeable and highly effective in their responses.
Thanks to Rajat, who solved the issue quickly and great response time.

Just Fluck
Singapore
1 day using the app
November 5, 2024

great help. questions answered

GT Omega USA
United Kingdom
1 minute using the app
March 7, 2024

very helpful apps with awesome integrations. helped me make sense of shipping from multiple platforms.

J & B's Accessories
United States
2 months using the app
June 28, 2024

very resourceful and knowledgeable

Shooter Productions
United States
3 months using the app