Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

May 17, 2024

GOod!

Thomas Tools
Malaysia
Over 6 years using the app
April 9, 2024

fast communication great service

Prblessings1
United States
3 months using the app
March 23, 2024

Garvita Helped assist me. I'm Grateful for her assistance!

BandemicCreations
United States
11 months using the app
October 13, 2024

Я ценю оперативное обслуживание клиентов, предоставляемое приложением для отслеживания AfterShip. Они ответили на мой запрос буквально за считанные минуты и помогли мне решить вопрос. Я доволен работой их службы поддержки.

Belinom
Latvia
7 days using the app
July 1, 2024

Ankit Pathak is the best! Thanks for your help

Atelier Yum
Japan
5 days using the app
April 8, 2024

Great support! Answered my questions promptly

Timeless Adorns Jewelry
United States
9 months using the app
May 19, 2024

The customer service is non existent. Emailed with an urgent query and have been waiting for days. FYI I am on the paid plan with this app. No response at all and have followed up multiple times now. Very disappointed.

Zukyun Beauty
Hong Kong SAR
7 days using the app
AfterShip replied May 21, 2024

Thank you for your valuable feedback.

We understand that you are dissatisfied with the support, which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations.

Additionally, we have checked but could not find any conversation over chat or email. As we were unable to locate any emails with your email ID or the store name - Zukyun Beauty.

To address this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to provide a great customer service and support experience.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

July 4, 2024

great customer services

StarsKing Technology
Saudi Arabia
7 days using the app
April 2, 2024

Thank you for great app and support!

Lovely, best app for tracking and customer service!! very convenient dashboard !!

Saloniq.ca
Canada
About 21 hours using the app
May 17, 2024

Great Customer service, thank you for all the help! All answers were great! - Ankit

Vectorly
United States
1 day using the app