Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
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easy process to install the app, great delivery updates
Its a great app to track all orders in one place. The tracking page look and feel along with product recommendations is good.
verry good ap i recommended they have a agent he very help me with a lot of qustion really good app
We decided to try and use Aftership but we changed our mind as it is very expensive, but after we removed it, all of the tracking URL on our store were messed up and were changed to an Aftership link that we never wanted to use and now we are no longer able to change it back to what it was and have to manually change every fulfilled order. We sent an email to them but never received a response. I do not recommend this App to any store. EDIT 1: AfterShip connected with us and saw the issue, and they promised to help. EDIT 2: We haven't received a response for over 2 weeks. We also discovered that using other tracking apps is not working because of the way After Ship ruined and messed all fulfillments on our store. This is extremely inconvenient and messed up a lot of our data report.
Thank you for your valuable feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards
Riyaz
Team AfterShip
This application is very intuitive and the customer service very very available. Amish was very kind and helpful. My tracking page is much more professional.
Thank you for your valuable feedback.
We are pleased to know about your experience with our app and the support team. We will surely convey your kind words to "Amish".
In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Neelima Aggarwal
Team AfterShip
Excellent app, is always updated on the package real-time. Never had any issue with this app.... www.fleeshop.com
Óptimo app, recomendo bastante
Obrigado pelo seu valioso feedback. Temos o prazer de saber que você está satisfeito com nossos serviços.
Estamos abertos a sugestões se você tiver alguma. É sempre bom entender as necessidades de nossos usuários para que possamos atender às suas expectativas e oferecer uma experiência envolvente.
Se precisar de ajuda com o aplicativo, não hesite em nos contatar através da opção de chat ao vivo disponível em sua conta ou envie um e-mail para support@aftership.com
Faremos o possível para garantir que sua experiência conosco valha uma classificação de 5 estrelas.
Cumprimentos,
Equipe Pós-Envio
Very simple, clean and useful app. No major issues. Love the fast server response. Excellent!
AMAZING! Many customization options and their support actually supports their users very well!
Aftership is so easy to use and they offer quick, fast, and fantastic support! We love it and would recommend it to anyone!