Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

December 9, 2015

Seems to work well. Aftership website could do with a bit more functionality to allow admin tasks. Had the problem that after importing 200 tracking details it then asked us as part of the setup to create email alerts, when you do this it then says you need to upgrade to the premium service. That is fair enough but it then doesn't send the email alerts out to customers as you had imported the tracking details before upgrading. A bit stupid and no way to resend alerts. To make matters worse there is then no bulk way to delete tracking numbers, so that you can reimport them and the system will send out email alerts to customers. In the end we had to delete each one manually which took about 1hr. A hassle and waste of time but now seems to be working well.

Woodforddesignstore
United States
Over 2 years using the app
October 6, 2022

Good app, helps me a lot. It has enhance my online shop by a big margin, and by far their service and quality is very good.

Zekrom Shop
United Kingdom
About 2 months using the app
February 24, 2022

This app is great and the staff is helpful, they answer all questions immidiatly.
I recommend the app to deal with tracking information to customers and save chargebacks or emails from customers asking for where the order is?
excellent

KARISHOP
Uruguay
About 2 months using the app
March 5, 2022

I find the app is easy to use and the default layouts provided are neat and user-friendly. The customer service provided is prompt and reliable

The Finest Touch Empire
Malaysia
About 2 months using the app
Edited May 26, 2021

My representative was great - answered my questions and handled everything in a timely manner. That's great customer service for the app and for my business. My answered very fast as well, which is what you need when dealing with online store. That made me feel like in future I can trust timely help if it arises. (hopefully not though) The app itself was easier to set-up than I thought. - so no complaints. It works great with my theme. Thanks for the great support! This is just what I needed for my store,

Rosalley Maxx
United States
About 2 months using the app
February 14, 2022

I love Automizely. All their apps are free to use and their customer support is so fast and friendly. Definitely recommend it.

5 in 1 Hairstylist
Switzerland
About 2 months using the app
September 8, 2023

Great app for order tracking, they take away the stress of customers wondering where there package is they also have awesome customer service Garvita helped me fix a issue in a matter of seconds

HearthSideHome
United States
About 2 months using the app
Edited May 6, 2021

I really enjoy this service thus far and it has made it easier for my customers to track orders. Customer service was very helpful!

Informed Modern™
United States
About 2 months using the app
October 5, 2020

I'm not even sure what this plugin does beyond the basic capabilities for Shopify. $200 /month so customers can have a streamlined tracking page? no thanks

SaltWrap Store
United States
Over 3 years using the app
AfterShip replied October 6, 2020

Hello,

We can have a quick discussion in order to explain the features, provided by AfterShip.

One of the members of the concerned team will reach out to you over the email.

Regards,
Mukul Saxena

July 23, 2021

Great service when I asked for help. great app. i look forward to using the app in the future for my store.

Black Queen Productions LLC
United States
About 2 months using the app