Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
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Great Customer service experience. They were very quick to help me sort out the problems I had encountered.
i like it, so easy to use and really help customers to get more confidence and track they order thank you
I did a test order and loved it . This will be very helpful for my customers
An excellent app perfect for my tracking needs. Easy to install and set up. A must have for ecommerce businesses!
This app is stealing our customers. You can never remove the "download aftership app" from emails that are sent to our customers. Fair? No!
AI is just a bluff it actually has no AI predictor for ETA as they promise so not worth even paying.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Could you kindly provide more information on the data that was stolen that you referred to? AfterShip does not save customer data, we get the information from the associated eCommerce platform, which was deleted after 120 days. However, we would be pleased to talk to you more about AI prediction or further issues over a brief meeting.
Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team AfterShip
Great App allows you to Track orders any time, very convenient.
Love the dashboard and easy to use !
Quick and easy to setup and doesn't require a rocket scientist to figure out how it works. Recommended app to have for simplified tracking !
Excellent app! I used to spend A LOT of time tracking multiple parcels on multiple websites to ensure everything was going where and when it should. Now I can see all my shipments on a single webpage with clear status flags to tell me when all is well or where I need to chase things up.
And the developers even added a new courier for me when I flagged up that it wasn't on their system. How's that for good customer service!
UPDATE
We have now upgraded to the pro version of the app. It allows us to brand our tracking pages and links. I particularly love the way we can attach our Instagram feed to a customer's tracking page - we find that Instagram is the best social media for driving traffic, so we are keen to keep pushing that wherever possible. This is still the No. 1 app that we could not do without.
UPDATE JANUARY 2018
Unfortunately this app is now unable to track any consignments sent by Royal Mail in the UK, so it has become of very limited use (although it can still track other courier services). This is not any fault with Aftership - it is due to a restriction that Royal Mail have introduced (very unhelpfully!). My only complaint is that Aftership continues to import all UK Royal Mail shipments along with shipments sent via other couriers and then wants us to pay for these, even though they are not tracked. I have raised this issue with customer support several times, but just get a cut-and-paste respond that doesn't actually address the problem. For that reason I have dropped my star rating. But in the interests of fairness, it is worth noting that you will probably find this to be a very worthwhile app as long as you don't use the Royal Mail in the UK.
UPDATE FEBRUARY 2018
Unfortunately things have just got worse. To try and resolve the problem with Royal Mail items not being tracked, I simply removed it from my list of couriers. However, Aftership continues to import every single Royal Mail shipment from my online store. Tech support just send the same old cut-and-paste replies but don't actually do anything that fixes the problem.
With regret, I have to reduce my once rave review to a big fat raspberry and give it ZERO STARS (even though it won't actually let me give less than one). Time to uninstall and find something better. What a shame : (
Great tracking app. Excellent integration with shopify, seller and buyer.
100 orders tracking is just not enough. You might say we can't ask for more from a free plan but $10 for 101 orders is way too much in India.
Moreover, not all couriers are covered so many a times the wrong courier gets linked creating problems. Needs major work on the mobile app, can't do much with apart from getting notified.