Reviews (4,694)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time order tracking and user-friendly interface, which significantly enhances customer experience by keeping them updated on their order status. They appreciate the responsive customer support and the seamless Shopify integration that automates tracking updates. The free plan is particularly beneficial for new or small businesses, offering essential tracking features and analytical tools to optimize shipping strategies. Additionally, customization options allow for personalized customer communications, further improving customer interactions and satisfaction.

August 26, 2023

Attentive, immediate help with a tracking import issue. Aftership remedied the issue and now I have peace of mind, thanks team!

Manifest Goods
United States
5 days using the app
July 23, 2017

Great app good job guys keep up the good work

Lucypaw
Bulgaria
6 months using the app
October 27, 2021

AfterShip's platform is quite intuitive and easy to use. I highly recommend it to all e-merchants who are concerned about satisfying their customers.

Softskinplus
United Kingdom
3 months using the app
AfterShip replied October 27, 2021

Thanks for sharing your valuable feedback.

Glad that you liked our app.

We are open to your suggestions. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

We would love to see your experience transform into a 5-star rating worth.

Regards,
Team AfterShip

March 30, 2017

AfterShip is a God send and has truly make our store incredibly efficient for not only the customer but also the customer service team.

Thank you for your amazing product !!!

Countycomm
United States
6 months using the app
Edited May 7, 2017

After my first sales, the next thing that happened is I got customers asking where packages where. I installed AfterShip immediately and didn't turn back. Very happy.

Overlander Gear
Switzerland
6 months using the app
September 11, 2015

The advanced options are the ones a person must pay for, those are what turned me on to this, and those aren't stated until you've already signed up, which I found deceptive. That loses at least twenty percent in my opinion, that marks it down a whole star. It also will not work with my Shopify. That's right, you heard me, it DOES NOT WORK WITH SHOPIFY...if you're using Shopify as a third party app for Wix. Now, I was able to figure out how to input the same codes for Shopify, into Wix, and I made a little search bar pop up into Wix webpage. Wix users, you can indeed use this program after all, but you must not use it within Shopify, but instead, input it within another downloadable program from Wix, which allows you to create Java and HTML boxes within a webpage. You can basically follow the codes that are given to you for SHOPIFY, and use them within your Wix. It works. I am not impressed with it's abilities however. I thought it was free to use, and wasted time figuring out I was deceived. Three out of Five stars, or a C average. I would recommend this app. It's worth your time, check it out.

Pharmacy Dropout Llc
United States
5 months using the app
November 19, 2017

The code isn't showing properly on my site.

Let The Adventure Begin
New Zealand
6 months using the app
September 13, 2016

Excellent application and well written!
Keep up the good work!

Femalewishes
Greece
6 months using the app
April 23, 2017

This app is fantastic! Very easy to use.

Kookala
Canada
6 months using the app
March 15, 2015

After ship has been a huge help in tracking packaging, making it easy to locate shipments by order number. Things are so much easier now.

ALEX.XANDER
Singapore
3 months using the app