Reviews (4,790)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time tracking capabilities, which boost customer satisfaction and operational efficiency. Its intuitive dashboard and customizable tracking options are particularly beneficial for managing shipments and reducing customer inquiries. The free plan is especially appreciated by smaller businesses. Support is noted for being responsive and effective in resolving issues, further enhancing the app's appeal for improving business processes and customer service.
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Good customer service, very easy to use and saves you a lot of trouble and headaches.
Thanks for the extended free trial, great app
I have 23 apps (yes, that's quite a bit) connected to my Shopify Store. Out of all those, this is, no doubt, in my top 3 favorites of all time. So easy to use, and they ask for so little in terms of pricing. Worth it, and it's a must when it comes to customer satisfaction!
So far, so good! I like how it sends out emails that really let the customer know what's going on...a definite plus!!
No bad at all (for free) however it does two things that I am having issues with:
1. Syncs with US time only - I do business globally and use other country couriers so the info is delayed. My customers recieve the package before they are notified by Aftership - 16 hours BEHIND my customer time zone.
2. They hound you for a review on the app so that you cannot even use it! The banner each and every time covers my mobile devices and is extremely irritating when you quickly need to just check some info. Really annoying to remove, I am writing this review in hopes it stops.
3. Cannot edit any tracking number mistakes, must go back through Shopify.
Decent folks and not a bad app at all, just those issues - the badgering review request is the worst part to deal with.
What a great app and trust builder! It's definitely helping me grow my business. Thanks
I love aftership. The things i think need to be improved:
1. Contact with customer
2. The unstable conexion w/ store (Mine disconnected i few times)
Things i like about it
1. Everything
2. Very useful
If you're reading this, this tool is essential for your e-commerce.
This application was easy to setup and install. I would recommend it to anyone looking for a great way to keep track of their shipping needs. Thanks for making this available!
bon service de support
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Love it! Helped me automate everything!