Reviews (4,786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
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I love this app just installed and started using! it is great
I would recommend this service because the advisors listen and respond quickly and simply, which is very understandable and therefore satisfying. Thank you
Great App. Works like a Charm.
the customer support srishtik are great guy , thanks you very much.
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Amazing App. Works Great and so convenient
Nice App And a Good support team they responds Quicly i recommand this app it will help you a lot ..
Very responsive customer service. The advisor solved my problem very quickly. I am really satisfied with your service
I used the free trial and I loved it so much. It is very easy to use and I love that my customers get to see where their package is. I also benefit from seeing where my packages are so that I can better assist my customers. I will definitely be subscribing.
Thanks for your valuable feedback.
We are glad to know that you loved the free trial and you and your customers are greatly benefited from this app as it gives the accurate status of the packages.
It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:
support@aftership.com.
We will do our best to make sure your experience with us is worth a 5-star rating.
Regards,
Rupam Sarma Tamuli
Team AfterShip
Pretty new to this app but so far so good. The branded tracking page adds a great touch and hopefully will reduce the repetitive customer emails.
I came in to some slight issues when setting up my account and a lovely customer service agent called Anurag stepped in to help me to quickly resolve the problems. Really impressed with the great customer service provided by him. Would recommend AfterShip. Thank you!
Our customers love the Aftership tracking page that we use. I would appreciate alerts when there are known errors or outages. Smaller teams cannot afford much time to investigate problems like this.
Thanks for sharing your valuable feedback. Really happy to know that your customers liked our tracking page.
We are open to suggestions if you have any. It is great to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
We do send email notifications for planned outages and try to keep our merchants informed however we have registered your feedback and will definitely pass it on to our product team.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.
Regards,
Nitish Kumar
Team AfterShip