Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

June 16, 2017

An absolute stunner of an app. It can automatically import all your shipments,
give your customers the ability to track products and its FREE. Great life saver :D

Ascensionstores
United Kingdom
25 days using the app
Edited February 27, 2023

The app is great, the one thing I find confusing is the Tracking, Returns, and Shipping plans. It would be easier to manage if they were linked together. But the more we use the app, the more we understand how to use it.

In the returns section, when you have label generation turned on, it would be a helpful feature to allow an approval of a return, but not be forced to generate a label (example Green Returns).

Past customer service chats were not the most helpful, but the most recent one I was able to video call and share screens, and that was very helpful as typing technical issues can be challenging.

Overall I really like this app.

Artisaire PRO
Canada
Over 1 year using the app
January 9, 2014

Great App for Shopify, useful and essential for any business.

Install Beer
Spain
Over 1 year using the app
May 17, 2017

This is an awesome app that made our busy lifes So much easier. I think every shop owner should have it and see this as a must have! Not sure why it's not implanted in the standard Shopify?

Eygo Glasses
Hong Kong SAR
25 days using the app
February 11, 2017

Just started using it, it is a good service. And plus point is it is free for 100 order monthly limit, good for starters. Recommend using AfterShip.

Remnant Survival Kit
India
25 days using the app
November 28, 2016

Easy to get set up and great way to keep customers informed. Ability to tailor and customize notifications is perfect!

Black Box Co
United States
25 days using the app
September 27, 2023

My experience with the AfterShip Tracking app has been astounding. Their team has always provided unrelenting support, practically eradicating any doubts or potential worries. They've given me not only a top-of-the-line product but also true peace of mind.

Xtrendly
United Kingdom
25 days using the app
February 8, 2017

The program is good, I'm still trying

Beanecklaces
Mexico
25 days using the app
September 11, 2021

Great app even with the free version and quick efficient customer support they fixed my issue within 1 minute.

penny2gold
Canada
25 days using the app
February 13, 2023

J'ai installé l'application et reçu immédiatement les conseils de Animesh qui m'a présenté la meilleure option pour moi et les évolutions possibles.
Tout ceci à l'écrit, et à l'oral grâce à un meeting Google.
Vraiment très efficace merci.

smartlogement
France
25 days using the app