Reviews (4,733)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking and user-friendly interface, which boost operational efficiency and customer satisfaction. It supports multiple carriers and offers customizable tracking pages to maintain brand consistency. The free plan is particularly appreciated by small businesses. Integration with Shopify and features like analytics help optimize shipping strategies. Customer support is noted for being responsive and effective in resolving issues quickly.
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Good customer service, but it is a little bit confusing and time consuming to set up tracking page. Need to have tutorial videos to better help customers set up tracking page.
Thank you for your kind words.
Glad to hear about your experience with our customer support. As far as the issue with the videos not available for the setup, we are working on it to launch the help videos soon.
In case if any assistance is required, you can always use the chatbox option to reach out to us 24*7.
Regards,
The AfterShip Team
If you want to ruin your business, go with this app. Subscribed to a plan but the app didn't work. Support, as you can already read in this section, the slowest and literally talking no solution. Ended up paying for a non-working app. Switching to Tracktor. Bye
I've emailed them twice about my tracking site not working. When my customers would put in their tracking number it would say order does not exist. In the beginning it worked but now it just doesn't work so I decided to go with another company as their customer service can cost me my customers. I would say don't bother just link your site to a reputable site that will actually work just as long as they can track their orders that's all they really care about.
First Time setting up app. I soon realized that I needed help understanding how to connect the app to my store. Within a few minutes of contacting Ankit he was very patient with me, in helping me set up the app and understanding what was asked of me within the app. He was also very clear with his explanation about the features of Aftership of which I had a few questions. I left the conversation feeling glad that I signed up for Aftership.
I love the app. Very simple to use and powerful to what I need! Also comes with great pricing :)
Highly recommended.
The response is quick and satisfying.
Great app and easy to work. Also free recommend for anybody that is getting started
This app works amazingly for our trendy online clothing store. It makes it soo much easier to automatically manage nearly all of our shipping information between us and our customers. We love this awesome app.
I used this app to track orders. I really like how simple it is. Strongly recommended for everyone!
Very good assistance