Reviews (4,786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
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So far, so good! I like how it sends out emails that really let the customer know what's going on...a definite plus!!
No bad at all (for free) however it does two things that I am having issues with:
1. Syncs with US time only - I do business globally and use other country couriers so the info is delayed. My customers recieve the package before they are notified by Aftership - 16 hours BEHIND my customer time zone.
2. They hound you for a review on the app so that you cannot even use it! The banner each and every time covers my mobile devices and is extremely irritating when you quickly need to just check some info. Really annoying to remove, I am writing this review in hopes it stops.
3. Cannot edit any tracking number mistakes, must go back through Shopify.
Decent folks and not a bad app at all, just those issues - the badgering review request is the worst part to deal with.
What a great app and trust builder! It's definitely helping me grow my business. Thanks
I love aftership. The things i think need to be improved:
1. Contact with customer
2. The unstable conexion w/ store (Mine disconnected i few times)
Things i like about it
1. Everything
2. Very useful
If you're reading this, this tool is essential for your e-commerce.
bon service de support
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
This application was easy to setup and install. I would recommend it to anyone looking for a great way to keep track of their shipping needs. Thanks for making this available!
Love it! Helped me automate everything!
Awesome app for anyone who wants to provide a great service to their customers. www.boardwalkshop.co
The best tracking site you can get. A lot of great options.
Disgustingly expensive app for what it does.
It's a necessity for my business for the delivery triggers to Klaviyo, but this is all I use it for. If I didn't use it for this I would continue using something far cheaper.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We're trying to connect you over the email so that we can help you with Klaviyo and Price plans to make your experience better. You are our valued user, and we are committed to providing the best support at all times.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Ankush Kumar
Team AfterShip