Reviews (4,762)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

Edited May 10, 2022

Très bon professionnalisme, a su répondre exactement à ce que j'avais comme problème je suis satisfait thank you very much.

Easilysit
France
24 days using the app
October 26, 2015

Aftership an easily app for Shopify. Works flawlessly.

Erpabisiklet
Türkiye
24 days using the app
March 16, 2017

This is a must have app for your store! Easy to use for a noob in e-commerce just like me.

Home And Road Security
Philippines
24 days using the app
April 12, 2017

Aftership has provided an good service to tracking my shipments. This app adds a good value to my store.

Spaceshopping
Morocco
24 days using the app
September 27, 2021

o aplicativo em sim ainda não utilizei mas gostei bastante do que ele oferece, sendo assim acabei de instalar

uaistock
Brazil
24 days using the app
Edited September 3, 2024

Be careful of unexpected charges even though you may have un installed the app 2 months earlier

Pool Store Canada
Canada
Over 1 year using the app
AfterShip replied September 4, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

Also, regarding the charges, if you exceed the quota or you use SMS then you need to pay extra in the next billing.

We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us.

For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.

Best regards,
Team AfterShip

May 3, 2017

Great app, just what a i need. Good interface. Easy to use and efficient.

Shopmonoscope Com
Peru
24 days using the app
February 20, 2017

Love this app, it automatically emails my customers and informs them of delivery information, it saves me about 4 hours a week in processing tracking emails

Movie Fans Shope
Australia
24 days using the app
April 11, 2017

I like it. A few suggestions:

1. Allow sorting by column on the tracking page. That's the only page I use and all the orders are mixed up with no way to sort.
2. Either eliminate the origin and destination columns that say only USA or make them useful by putting in City and State (tracking page).
3. I haven't been able to get the code for adding an order tracking page to my site working. That would be useful.

Turnagain Parts
United States
Almost 2 years using the app
February 26, 2017

App is easy to set up. Recommended. Www.affectionjewelry.com

Affection Jewelry
United States
23 days using the app