Reviews (4,787)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

November 18, 2016

Must have for any store online.
Thank you so much!

perfumes.com.ph

Perfumesphilippines
Philippines
16 days using the app
April 5, 2023

Debashish Banerjee was very helpful and solved my issue, thank you for all your support ...............

Psychic Sisters
United Kingdom
16 days using the app
February 17, 2014

It's great to offer order tracking on our web site. I use Premium with customized notification emails but I really miss that I couldn't give it a test ride before going live.

Tiffanylamp99
United States
10 months using the app
September 25, 2023

good

Shoppydor
India
16 days using the app
October 3, 2021

Fast and responsive customer service. Very helpful. They helped me resolve my issue in a matter of minutes and answer my other questions as well.

Backyard-Comforts
United States
16 days using the app
October 19, 2023

Scammers. I have been a victim of this scam where my money was stolen.

Pole
Germany
About 1 year using the app
AfterShip replied October 23, 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund.

Rest be assured, you are valuable to us and we really value your money.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Edited May 16, 2023

Aseem was extremely helpful in walking me through my integration. He was patient and knowledgeable. I really appreciated his assistance. Anmol, was also extremely helpful and gave me a thorough app tutorial. He was also very patient and knowledgeable.

Distinct Mirrors
United States
16 days using the app
June 17, 2020

I would really like it if customer name or shopify order number were to be displayed on the tracking page. Also the ability to sort by date order would be helpful too. So far I am really liking the integration with Klaviyo.

Ziggy Belle
Australia
10 months using the app
August 12, 2017

Amazing - one of the few apps you need to use in your Shopify store!

Girl In A Vegan World
Norway
16 days using the app
September 22, 2020

Good app! all is automate no new to handle yourself. Hope the SAV is proactive too. I recommande Thanks

Mike & Ross
Belgium
10 months using the app