Reviews (4,751)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time order tracking and user-friendly interface that suits all tech skill levels. It integrates seamlessly with Shopify, enhancing both operational efficiency and customer satisfaction. The app's free plan is ideal for small businesses, yet it scales well for larger operations. Features like a comprehensive dashboard and customizable tracking options allow for improved branding experiences. Additionally, the customer support team is noted for their prompt and efficient issue resolution.

April 15, 2021

This app is great! so easy to use and understand. the customer agent was very helpful as well and so kind.

Mystics by Moonchild
United States
7 days using the app
June 14, 2021

Sonali was amazing at helping with setup and customizing my tracking button/page! It looks amazing and I look forward to this app helping enhance my customer experience.

CALI HNDSME
United States
7 days using the app
February 3, 2023

Really effective team, they responded within a few minutes. The staff is very friendly, Animesh helped me with my issues.

Teethly
France
7 days using the app
June 23, 2021

I am trying this new app, customer service is quick and responsive. I will have to return later about my experience with the actual app. But so far so good.

VAUNZY
United States
4 months using the app
AfterShip replied June 23, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Neelima Aggarwal
Team AfterShip

February 3, 2016

I had a tested the application and it was able to point me to the right direction! I was able to track my order and now I am waiting for it to arrive. This application is cool! I will recommend this application 100% Thanks Aftership for a nice app.

Mebeingtrendy
United States
4 months using the app
August 4, 2021

Good app especially if you looking for free plan they will let you extend, easy to set up and good customer service.

Checklink
Canada
7 days using the app
December 26, 2021

Great app. Online support is very donne Goodyear job. I propose to all new ceo to start with this app.

"Santini"
France
4 months using the app
AfterShip replied December 26, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
Riyaz
AfterShip Team

Edited November 10, 2020

Bonne page de trackage de colis
Outil très ergonomique et facile à prendre en main
Service client très bien : disponible, rapide pour répondre Par contre les notifications d'email de fonctionnent pas. Notamment la première INFO RECEIVED qui est remplacé par la notif Shopify par défaut

Passion Fruit Shop
France
6 months using the app
AfterShip replied November 10, 2020

Thanks for your valuable feedback. Kindly note that if you enable the notifications then it will not send notifications for previously added tracking number notifications will be sent for the newly added tracking numbers.

We have also sent a separate mail to you.

March 26, 2023

Great 24/7 customer support with capability to meet via Google Meet and do screen share to best resolve issues!

Rezule
United States
7 days using the app
April 5, 2014

great app very easy to use, and the best part is that it's free

ThriftyVogue.com
United States
4 months using the app