Reviews (4,772)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

February 21, 2024

Garvita is the best. Amazing service

Glow Inferno
Denmark
About 1 month using the app
March 26, 2024

The tracking page is fast, and they have a free plan.

Forisho
Denmark
About 1 month using the app
AfterShip replied March 27, 2024

Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

December 27, 2023

Really good app, liked it right away. Provides lots of customization options and the support is amazing, special thanks to Nitin. Truly satisfied with it. 10/10.

SHAPERLUV
Italy
About 4 hours using the app
January 2, 2024

could not type anything into the help chat. was weird. it is working now

Get Outside
United States
14 days using the app
AfterShip replied January 3, 2024

Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.

We are sorry to hear that your experience with us did not meet your expectations. Our goal is to provide exceptional service, and we regret any inconvenience caused to you.

Your concerns are important to us. We would like to inform you that our chat option is typically available 24/7. If you encountered any issues while typing in the chatbox, it may have been due to network or browser problems. Alternatively, our team is also available via email, and you can always reach out to us at support@aftership.com. We have taken note of your feedback and will work on addressing it. Please let us know if you require any further assistance so that we can provide you with the best possible solution. ​We value your business and eagerly anticipate your feedback to enhance your overall experience.

Regards,
Team AfterShip

April 4, 2024

Fast replies, and I just downloaded and I got and got extension trail days. Thank you.

Abrasia's Boutique
United States
About 2 months using the app
AfterShip replied April 5, 2024

Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

February 11, 2024

Amazing service and quick customer support.

Boutik
Canada
7 days using the app
February 17, 2024

Super! friendly

The Facialist
Germany
About 1 month using the app
April 11, 2024

Good fast service! Very responsive and helpful. Great experience.

Atriaux
United States
About 7 hours using the app
January 25, 2024

So far it has been an amazing app, thank you! great support from Garvita

Carpe Toys
Portugal
About 13 hours using the app
April 19, 2024

very solid app, highly recommend

Cooper's Citadel Shop
United States
4 days using the app