Reviews (4,775)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

December 18, 2013

Aftership in a great service which provides for an expedient shipping experience. Love it.

Golden Sun International
United States
About 1 year using the app
January 9, 2014

Looks and works great and my customers will be kept up to date with the status orders automatically!

Gallery 66
United Kingdom
About 1 year using the app
August 1, 2015

awesome app! super easy to set up & use!!

highly reccomended

Ecannabis Shop
United States
About 1 year using the app
October 2, 2014

First time making my e-commerce site and this app suited my needs perfectly. I noticed some of the apps on shopify had very poor customer service but aftership was spot on and then some.

Ease of Use: Super easy. Installing was a breeze and they have videos along with written instructions for everything on their site. It's actually quite fun to learn to use.

Customer Service: Top of the line. I had a question about editing some HTML and had the problem fixed in one email. Other apps usually require 2-3 emails of back and forth to solve the issue.

I highly recommend this app. If you're just starting out like me and want the easiest to use tracking system, this is it. No bullshit app.

Go-Clair
South Korea
About 1 year using the app
September 15, 2015

This is a great app. I am so glad I found it.

Hamrosamedical
United States
About 1 year using the app
March 11, 2014

Great app just want we were looking for. Easy to install and easy to use. GREAT APP. Thank you.

Koastal Surf to Street - Longboards
United States
About 1 year using the app
April 2, 2014

Great app!! saves me alot of headaches

JNSQBoston
United States
About 1 year using the app
November 26, 2013

So good so convenient,helpful~

MOWTE
China
About 1 year using the app
January 3, 2014

i absolutely love this app. this saves me a lot of headache!!

Fierce by Artavia
United States
About 1 year using the app
December 16, 2014

I'm new to Shopify and online shopping for Christmas 2014. So far I've shipped out over 200 orders through Shippo, which has made shipping affordable and a breeze.

However, checking the status of shipment was a manual process: opening an order and clicking on the tracking number.

It wasn't until I was contacted by a customer asking if the item they ordered two weeks prior had shipped? Double-checking my tracking number, it appeared the item never shipped.

Wondering if other customers might be affected, I individually went through each order one-by-one, checking the tracking information to find other possible missing packages.

Let me tell you, doing that over 200 times is ridiculously slow (and stupid on my part). But I didn't know about AfterShip at the time.

I don't know how I came across AfterShip, but it was love at first sight. The program was super easy to install and has been a God-send in giving us a birds-eye view on ALL our shipments from one page! An amazing time saver.

I also like the fact that I can override the system by marking an items "delivered" where I've contacted the customer to confirm.

I've been very pleased with AfterShip and believe it will also meet your needs in one simple, elegant, and intuitive interface. Thank you AfterShip!

The Little Popcorn Store
United States
12 months using the app