Reviews (4,744)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time order tracking and user-friendly interface that suits all tech skill levels. It integrates seamlessly with Shopify, enhancing both operational efficiency and customer satisfaction. The app's free plan is ideal for small businesses, yet it scales well for larger operations. Features like a comprehensive dashboard and customizable tracking options allow for improved branding experiences. Additionally, the customer support team is noted for their prompt and efficient issue resolution.
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This app really helps us keep track of the exceptions on our orders to stay ahead of them and hold our carriers accountable.
Great app. Keeps customers informed of where their packages are in real time. We use this software on Areios Defense and North Tactical Supply Co. to keep our customers confident in our speedy delivery.
Great and Very Easy to setup. Thanks Dev's team for your hard work. The plan also available from free to paid plan.
Just started using it on our website and it's looking great. Wondering if we can translate all to spanish. Keep up the good work!
Incroyable merci !!!
Just love it. Works perfectly.
I would suggest to add MaltaPost as you dont have it ;)
Great job guys!
Aftership is fantastic, not only does provide a seamless tracking experience for my customers, it reduces the time required to properly manage customer service and after sales support. As well as helping my customers, the app has definitely made me a lot more confident in running my business. Aftership's apps are essential for everyone who is serious about their ecommerce business.
Easy to use, Great customer service! Customers love it and the real time updates are wonderful!
We have used this app for about 10 months and in the last 2 months we decided to go to the pay model for email and sms notifications.
A couple positive changes:
1) The SMS notifications get directly to your customer and this really sets us apart from many of our competitors.
2) The SMS allows us to give last minute tips & reminders for customers to get a better experience out of our products
3) We have had alot of customers screen shot the SMS notifications (on delivery) to show their excitement that their package is en route.
General Questions to ask if this is for you:
-I started with more SMS notification points (on pickup/on delivery/on receipt) and I found the SMS optimal point was at delivery/on exception as it kept costs down but worked well with the email notifications as they could provide more in depth communication
-Make sure you review all of your apps/ecommerce/shipping software to make sure customers are not getting too may emails so they do not have overload hit
-I think it is a great practise to notify customers in the delivery receipt that you will follow-up with them with a quick review email in 1-2 weeks time. We did this and it increased our review frequency. This was an interesting result as the review frequency increased and more in depth and helpful feedback (positive and negative but mostly constructive)
All and all, a great app, integrates well, easy to use, and I will say it is definitely unique and worth the money.
Nitin has been particularly helpful with answering my questions, timely and friendly service. Afterships new Okendo integration, allowing us to use a "delivered" trigger for our Product Review and therefore Post Purchase emails is great. Customers will love this communication being timely rather than receiving a blanket delay.