AiT: Loyalty Program & Email , 355 reviews
I don't know about the paid plan, but forget it if you want to try it for free. It's very limited ...
It has modified my product page and I'm unable to remove the customer review bar even after deleting the ap
We have helped in removing it. Please let us know if you need any further assistance.
Thanks
They say the app is free for 90 days.... WRONG... No they will charge you 29 instantly, and with me, I complained about it and what did they do?? Charged me twice, like in the same week of using this. I mean it seems like a decent app, but you dont say its free for 90 days and then act like NO its not. They made it seem like they wanted you to try it for 90 days and get used to it. Well the support has been awful and this is the first 1 star review Ive ever left at shopify app store, but I am super disappointed and feel super ripped off. *** thanks for the lame response and NO you didnt give me a refund at all and you charged me twice..... How the hell are listing this app as FREE? Then you act like its no big deal that you charged me twice and act like you gave me a refund, where? How about two refunds for charging me twice and no I did not approve anything. Why the hell would I approve being charged 29 twice ? for something you guys make it seem is free for 90 days?
We apologies for the confusion and we have already approved your full refund before you submitted the review. You where charged because you have approved it manually and still we have no issues on refunding it and we can migrate you on the free plan. Please let us know if you need any assistance and our team is happy to setup all features on your store.
Thanks
I installed this app, deemed it not worth the amount they ask for so uninstalled. THEN I got an email asking for optional feedbacK, ignored it to be nice, then received messages thru my business on facebook and instagram from Shubhangi Singh and shubhangisingh16 HARASSING me for the optional feedback, my husband spoke to this person and found out they were from the UNINSTALLED app and what they wanted. I AM HIGHLY DISGUSTED THAT YOU WOULD HUNT DOWN SOMEONE FOR UNINSTALLING YOUR OVER PRICED CRAP APP!
It completely messed up settings of my store. Confirmed by a Shopify expert, it just randomly changed formatting of my product descriptions. I wanted to use the app for email marketing. It is not optimized for mobile (in 2020?!), the quality of the pictures is absolutely terrible and the design was also pretty bad. Sorry for such a bad review, but these are my feelings and experience.
No support at all. I asked question couple days ago but no reply. gotta delete app. I would rather pay than having free with no support at all.
For your reply : Why didn't you also state that your staff did reply to me "AFTER" I delete your app and "AFTER" I reviewed 1 star. Clearly that you have to improve your investigation or using some windows of opportunity to justify your app. I don't know who reply this review but your staff who contact me "AFTER" I delete your app was doing a great job.
In brief, in my point of view level of support still terrible. Mainly because "NONE OF THE RESPONSE FROM YOU UNTIL I DID NEGATIVE ACTION" For anyone want to try AiTrillion is just fine but COUNT ME OUT!!!
Customer is always The God For Us :) - Most of our 5-star reviews are clearly stating our support team hard work. We investigated the communication & did found that we replied the same day & again after it the next day. Sometimes/Rarely emails go to spam. Still, we will love to talk to you. Kindly send me email md@aitrillion or give us a call or send us a message on FB page if for some reason you are unable to get ur messages. We will do our best always. Our support is aways 100% FREE.
What is wrong with the app.? I was charged $1299 by showing $0.00 or a free trial. I instantly removed the app. This is really really bad and a cheap way to deduct money.
Work about fine and then start asking for credit card details on login for "store ownership verification purposes"
As if.
App has been deleted and will never be trusted
We request you to please give us one chance to understand & explain the query. For the trust, Aitrillion is owned by AAAecommerce Inc, with 10+ various other apps on Shopify, also have 1000+ stores signed up in just the last 60 days. You can read tons of reviews on Shopify by 100's of sellers using it. For your issue specifically, We have a standard way of seller verification of the account. It's mandatory for us to follow industry standards for customer data protection & CAN-SPAM act using the consumer data. Our Ai if detects any anomaly automatically, does ask for store owner verification on the AiTrillion.com account created by anyone. Sometimes the Aitrilion account is created by a web agency doing the website & the owner doesn't know about it. However, we have many ways of verification, like via phone & domain-specific email submission too. Hence, we can solve your issue by various means.
Update
The level of unprofessional behavior is
Absolutely disgusting your employees have toke it upon themself to stalk and harassed my business with multiple messages on my website and Facebook page commenting how horrible my website speed is, this kind of behavior is unacceptable. I’m the owner of the business and while it’s one of my employees that left the reviews I stand by he 100% and for the record, he uses Gt to test the speed and the app was causing the speed to be lowered and once it was deleted the speed scored increases. I’m filling a report with Shopify for harassment and stalking.
I hate to leave this review because this app is amazing with having everything in one but what a mess, so before I download this app I read some review about the app slowing down
their site, speed is very important for any website I did a speed test with google and my site was A+98 and after I downloaded this app I was shocked with my mouth open because my google speed drop to F-33 like what!!! and
that was after I receive about 30 emails from customer's about my site being slow, this is crazy for one app to do that much damage. I
have 20 apps on my store and never had a problem and google was telling me that this app was the reason for the lower score.
PLEASE FIX THIS because it is crazy.
Update
Technical Analysis: After removing Aitrillion, Please check google insights link given below; Your website score is still terrible 31 same as reported to us after installing Aitrillion (It means it's not the Aitrillion App Issue but the Theme of the website most probably or something else) - Seo this google insights - https://developers.google.com/speed/pagespeed/insights/?url=samiraboutique.com
Hence, it proves Aitrillion is not the causing site speed issue. Like you said it's an amazing app with all at one place (We really appreciate your acceptance about app abilitiy) &; also 1000's of Shopify sellers are using it successfully (See reviews of 100+ stores below. We humbly request you to please let us help you with your store speed issues (md@aitrillion.com) we can find the real issue on the website speed without installing our app. We believe it's a theme issue as Aitrillion is already removed by you & google score is still low to 31 as proved above.
We would love to help you with your store speed even if you have removed our app. Our support team has left you a voice message & you can reach me directly on md@aitrillion.com :) ! We are here to help our sellers & the community & trust out 5/5 other sellers review & 10+ years of experience, we can help in lot of ways.
I've had this app for several months now, and I decided to upgrade after the free trial period which was extended due to Covid 19. But over the past few days, due to a technical issue with the app, it has cost me £103 GBP in discounts that should not have been awarded. The first was a 100% discount. The customer only paid for shipping. The second was around 50% discount when the maximum was supposed to be 20%. What do you think their resolution is? three months free app subscription to a total cost of $89.97 USD. Nowhere near what their app has cost me in wrongly awarded discounts. As soon as I have more time, I will be removing the app and installing apps I previously used with no issues at all. BEWARE before you install this app. If it loses you money, they do not want to give it back to you!
I’m humbled and grateful. Thank you for your review.