Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify the import of products from AliExpress to Shopify stores. It's known for its user-friendly interface, product mapping, speed, and automation. The free plan is a hit among merchants, with some upgrading to paid plans due to the app's efficiency and excellent customer support. Despite a few criticisms, most merchants endorse the app for its additional features like product trends and related product suggestions.

November 23, 2023

Amazing customer service, answered all my questions, Vivian explain think very simply.

Sezar Shop
5 days using the app
September 13, 2023

The best customer support - very timely, friendly, and super helpful. Thanks!

Gilded Jewelry
United States
2 months using the app
August 15, 2023

They helped me alot with a problem their is Ciara from Alie order and she help me with a problem that i had for month so now im free thank to Ciara !!!!.

Shine & Chic
5 months using the app
October 31, 2023

Thank you very much to Ross for guiding me through the process of sourcing a supplier for a specific product and also giving me ideas for starting my online store. She also gave me recommended apps for improving my store and making it feel more trustworthy for my customers which was very helpful.

United States
About 9 hours using the app
November 28, 2023

Vivian was extremely kind and helpful

Southern Silk
United States
19 days using the app
November 22, 2023

Rocy helpt me alot with good products. Thank you for very good service!

11 days using the app
September 11, 2023

Ciara was so patient with me and guided me through how to fulfill orders with ease ! thank you so much for your outstanding customer service!

My Cozy Corner
United States
28 days using the app
September 1, 2023

Jennie was very patience and professional with the regards of assisting me with an ongoing concern in which I had from earlier today; however, she was also able to ease my mind knowing that I was in the best hands - I am very honored to say that everyone on this team (i. e., Ross and Clara) have done an amazing job!!! A++++++++++++++

United States
7 days using the app
August 25, 2023

Perfect! Didn’t take long at all to get service and then cierra was so kind and well mannered and patient as I’m new and still learning she was just fantastic
Thanks again cierra I hope to have your help in the future

& far from perfect (Timeless&Shy)
United States
5 days using the app
November 24, 2023

Can not set up shipping. The customer receieving mistakes during check out

United States
2 months using the app
FireApps replied November 25, 2023

Hi Anthony!

Thank you for submitting a review of our app! We value your feedback and want to address your concerns.

We understand that you received a notification on Shopify which caused some confusion and want to clarify that this notification was not generated by Zopi, but was due to certain settings on Shopify. Zopi is designed to help you import products from Aliexpress to your store and assist in fulfilling these orders with just a few clicks, without altering any settings on Shopify.

We did respond to your initial concern, but it seems you may not have received our response. We would appreciate the opportunity to discuss this further with you to help you solve this problem as one of our agents will be reaching out to you shortly via email.

We look forward to resolving this matter to your satisfaction.

Best regards,
The Zopi Support team