Reviews (2,286)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, ease of use, and excellent customer support. It offers a free plan, multiple source search, and a streamlined order fulfillment process. The support team is praised for their responsiveness and helpfulness, often providing guides and images. The live chat feature is also commended for quick responses. It's recommended for its ability to help merchants grow their businesses.

January 27, 2023

I would recommend this app for it's ease of use.
I would however like to see item costs parsed to store as well as the owner store name.

Baggs
Canada
3 months using the app
June 30, 2022

competley useless support, app is full of bugs, constantly tell us for over a month that an update is being launched in a few days - every time a lie. super basic functionality doesnt even work like showing cost of product in the profit loss chart (which then only shows revenue and no profit making it useless). will be switching to another app soon, this company is a shables how its run, crap apps like this should not be launched until they work properly

Cheap Snow Gear
United Kingdom
4 months using the app
January 3, 2020

App is great, I am a little confused on shipping prices but other than that the price per month is amazing and I highly recommend others to use this.

Shopicoa
United States
3 months using the app
FireApps replied January 5, 2020

Hi Adam,

My name is Lynn from FireApps Customer Support team, and thanks for your feedback.

As we discussed via our live chat, shipping price in Ali Orders app is NOT included in the price.

The price of products after imported is followed by the pricing rule you set.

Also you can refer the shipping price by clicking in country's name drop-down list below Shipping column.

If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Have a great day.

Regards,
Lynn

May 20, 2019

Hello, The application deserves the 5 stars for sure but a few days ago I had a problem, I contacted by email by chat and I have no response from anyone.
The problem is that when I try to make an order I automatically get the following error (error - can not complete auto fulfill order) and do not add any product to the aliepress cart. How can I solve this problem?
I've been waiting for more than 45 minutes on chat support and I'm still waiting

olayashop.com
France
4 months using the app
FireApps replied May 21, 2019

Hi Mohamed,

This is Ken from FireApps Cs team, thanks for your message.

Firstly, We apologize for this inconvenience may have caused to your experience with our support team.

Actually, we have sent several email to follow up your case since that time you have been contacting to us via Shopify but then there's no reply. Kindly help me to check on your email then you will surely see our email which i have been contacting to your without any reply.

For your concern which you are facing with, kindly help me to send the ticket again in our app chat box, we will check and help you with it.

Once again, we are so sorry for this situation!

Regards,
Ken

September 10, 2022

this app is completey poorly designed, basic stuff doesnt work like replacing out of stock products and your whole product description is wiped, it doesnt work and is unusable.

Rugged Motorbike Jeans
United Kingdom
4 months using the app
January 10, 2019

nice app by now using it for 2 days, everything works super fine ! i am looking forward to the future!

Valentine's Day Sale
Germany
3 months using the app
September 1, 2022

Der Support ist der Beste Support den ich je gesehen habe, die nehmen sich zeit und haben Geduld ist der dümmste es auch kappiert ! Super

divapalace77
Germany
4 days using the app
September 9, 2019

Easy to use. tons of products. Let you know what is available for US and delivery est time. I used it for halloween items and utilized the bulk push button

Micah's
United States
3 months using the app
December 16, 2022

I'm new to this app but I think it's very helpful to people who are working in AliExpress. there is a free plan which a good thing to start and take a look. Thank you!

Shegante
United Kingdom
3 months using the app
May 11, 2020

This app very usefull I really liked it but sometimes can make some problems that ı don't understand.

Cold Neck
Türkiye
3 months using the app
FireApps replied May 12, 2020

Hi Kaan,

Here's Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

Regarding your concern, you mentioned that "but sometimes can make some problems that ı don't understand", could you please explain it in more details, so we can help you further?

Since you are having an active chat with my colleague, please let us know as soon as possible if you need further support.

Best Regards,
Raymond