Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its user-friendly interface, efficient performance, and features that simplify dropshipping. The free plan is appreciated for testing before upgrading. Merchants commend the product research tools and automated order fulfillment. The customer support team is praised for their prompt, clear, and personalized responses, with the live chat feature noted for its professionalism and speed. The app is recommended for streamlining dropshipping and aiding in finding profitable products.

August 16, 2019

Good app but it doesn't import all product's photo from aliexpress comparing with Oberlo that it can import all photo from aliexpress sale page

Premizon Shopping Store
Thailand
3 days using the app
FireApps replied August 19, 2019

Hi there,

Here’s Anna from FireApps Customer Service team, and thanks for using our app.

Firstly, we are truly sorry for the inconvenience regarding Ali Order cannot import all photos from AliExpress sale page. At the moment, our app only imports all basic information of the products such as variants, colors, sizes, product details, etc, but not include all information and photos in the description, so that’s the reason you cannot import all photos on AliExpress page.

This is our current limitation, we are aware of this issue, and will note your opinion to our Development team to improve our app function in future release, therefore please help me stay tuned.

Really appreciate your contribution, and kindness in advance!

If you have any other concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Best Regards,
Anna

October 1, 2020

aun me cuesta poner los productos e liexpres salgan en mi catalago al parecer sale todo bien pero entro a mi catalogo y no me sale mi producto.
lo otro es que nose si vendere ,porque si se paga mensual un dinero y no vendo,creo que no me saldra rentable
o hay una posibilidad de que venda ?'

Qu@lity safe
Spain
3 days using the app
March 13, 2023

Vincent was so good , i appreciate his help, and that's it .

HomeDeco
United States
About 2 hours using the app
December 30, 2022

El servicio al cliente esta muy bien, poco tiempo de espera y la persona muy amable

livetechnow
Spain
2 days using the app
May 29, 2020

This app is horrible & I would recommend anyone to be extremely cautious of using it. It's a beautifully designed app however the functionality of it is very poor. You'll waste a lot of time using it. Do not use it!!!

Look Gorgeous
New Zealand
2 days using the app
FireApps replied May 31, 2020

Hi Tom,

I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store.

For your case, issue was forwarded to Development team to check and fix it. Could you please re-install our app, and give us a chance to support you with high priority ?

I am looking forward to hearing from you soon.

Regards,
Raymond

October 6, 2018

Cannot fulfill my orders. I like app design but faced a lot of problems with this app. Big waste of time!!!!!!!Customer support button doesn't even work!!!!!!

WeddingStory
United States
2 days using the app
June 6, 2022

Problem solved in a minute. I would recommend it to everyone. it is great. By the way, it is not good to restrict customers to type minimum 100 characters in this review. I did not like this. Otherwise, the app is great, and the support is awesome.

Magnify
United Kingdom
About 1 hour using the app
FireApps replied June 6, 2022

Hi,

Thank you so much for your feedback and for choosing AliOrder

Your comments has been shared with our AliOrder Team. Feedback like yours is valued by every team member here and it gives us the movation to continue developing our AliOrder.

Thank again, and have a wonderful day!

Sincerely,

AliOrder Team

Edited June 27, 2019

I use Oberlo (way better) and I tried AliOrders and after installing and subsequently removing the app there's now an ad showing up on my Oberlo's page advertising these guys, bit cheeky and underhanded - shows you what they're about.

Turns out it was because the plugin was still installed, removed it and the advert disappeared, still a bit cheeky dropping it on Oberlo's product page!

Austraders
Australia
1 day using the app
FireApps replied June 27, 2019

Hi there,

Aaron from FireApps support team. I want to apologize for the experience you’ve had with the app. If you don't mind, please drop us a ticket with more detail on the issue. Our support team will be more than happy to help you out.

I look forward to providing a much better experience for you.

Thanks for trying Ali Orders & have a great day!

February 21, 2023

Vincent was a tremendous help. I appreciate his dedication. It has been a wonderful first experience on this platform.

DanMae clothing & accessories
United States
About 1 hour using the app
November 12, 2019

SO BAD... DO NOT TRUST IT. Does not offer text message confirmations, when I push a product I get shipping places like "China9" or "Russia6". then the variants are so messed up. I tried fixing it all and when i tried to purchase from my own store it would say the product is unavailable or sold out or "could not find SKU number." DO NOT TRUST THIS APP... GO WITH OBERLO

Zisto
United States
1 day using the app
FireApps replied November 12, 2019

Hi Austin,

My name is Lynn from FireApps Customer Support team, and I am sincerely sorry for the trouble you met.

Regarding your concern, Raymond from our team has supported you via live chat, so would you mind to follow up the issue with him directly for better response?

Hope it will be solved soon.

Thank you for your patience, and have a great day.

Regards,
Lynn