Reviews (274)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to efficiently manage inventory and order fulfillment between Shopify and Amazon. Key features include order and inventory synchronization, product markup rules, and automatic sales halts for low inventory. The app is praised for its reliable performance, easy setup, and intuitive interface. Customer support is noted for its responsiveness and multilingual capabilities, aiding merchants with a learning curve through guided tours and detailed explanations.
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Le paramétrage de ce connecteur est assez complet et les données beaucoup plus riches que d'autres connecteurs MarketPlace Amazon.
Il a cependant fallu plus d'un mois d'échanges pour avoir un fonctionnement automatique d'import régulier des commandes de Amazon vers Shopify, mais nous y sommes arrivés.
Merci à Harvey de Common Services pour la persévérance.
Thank you for your feedback! We're happy our app is working for you. We acknowledge the setup took time and will consider this for improvements. We appreciate your patience.
It was a little difficult at first, but not on the integration app side. The integration app works great! I think on the Amazon side, they don't communicate clearly attribute criteria for all categories. For example, we had a group of items we were trying to upload to our Amazon store and Amazon was blocking the request because we were missing attributes that Amazon had not listed, so items were stuck between Integration and the Amazon marketplace. Tech support was incredibly kind and patient, however helpless because according to his records, we had all the information we needed included in our item attributes. Amazon tech support was horrible and were of no help; almost treated me like an invalid for even attempting to integrate our Shopify store into our Amazon store. I finally figured out on my own through 3 weeks of troubleshooting, I had to manually upload our items then tell the integration app to resubmit as an update to the said items to get Amazon to accept them and for integration to sync. Definitely NOT Integration Plus' problem. Your app has worked amazing and done everything we need it to do. Amazon needs to get up to speed, though. If anyone else has a similar issue with product not syncing/uploading to Amazon, that's how you fix it!
Thanks for all the time and help from tech support and keeping this app up to date and functioning seamlessly; it really saves a lot of stress!
This is a wonderful review! We've made changes and improvements over the past few months, and we're really happy to see you're having a positive experience. Please feel free to let us know if there's anything else we can assist anytime!
not good, i was really looking forward to connecting through this app. too many obstacles (need a professional amazon seller central acc, need account verification, need to sync and assign all countries, error codes when trying to connect through feed.biz, could not get the feed.biz to change to uk kept defaulting to US) too much hassle to continue
We're sorry you encountered so many obstacles during setup. We understand your frustration. We've reached out via email to assist further. Thank you for your review.
App seems to be great. It integrates fully with my Amazon FBA and seems very simple to use.
That's fantastic! Happy to hear you're finding it simple and that it fully integrates with Amazon FBA! Thanks for the great review!
Unfortunately it is not easy to understand setup and I asked a question to support but never heard back.
We're sorry to hear about the experience you had with the setup and support. Your feedback is valuable to us, and we're committed to addressing these concerns. We reached out to you through email to assist you further. We want to ensure all our users have a smooth experience with the app.
Amazing service and very happy with this!!
We're so delighted to hear about the wonderful experience you had! Thanks for your kind words and your support. This means a lot to our business.
The customer service is very high quality and I am really enjoying the experience.
We're so glad you're having a great experience! Your feedback on our customer service is fantastic. We're here to provide the best possible support, and we appreciate your kind words.
In the beginning the app was a bit overwhelming and it still is. Thanks to the great onboarding help, everything is now up and running and I'm happy and satisfied for now. I will certainly take another look at all the functionalities in detail and then contact support again if necessary.
Thank you so much for taking the time to leave a review! We hear you on the app being a bit overwhelming at first. We're glad the onboarding helped get you up and running smoothly. We're always working to make the app easier to navigate, so we appreciate your feedback. Please don't hesitate to reach out to support if you have any questions as you explore all the features.
the costumer support is great and the helped me with the integration into Amazon and this was so helpful
We're so glad our support team could help with your Amazon integration! Thanks for the great feedback.
11/30 Update: Unfortunately there are a lot of bugs with this app and support hasn't been able to fix a color map syncing issue for over 2 weeks and has basically stopped trying. I'm left with over 4k amazon search suppressed listings because of it. I will update my review if the issue is resolved between now and when my subscription renews. I can't continue to pay a monthly fee if my listings aren't being seen.
5 Star App & Service! Keterson and Harvey have been tremendously helpful and walked me through creating models, mapping, and providing an Amazon template guide with definitions. I have been intimidated with listing on Amazon for years, but now I have the right tools and support to get my products listed in time for the holidays thanks to this app and expert team. I am so excited to finally be able to post products without getting numerous errors, such as search suppressed and missing offer. Many, many thanks!
Thanks for the amazing review! This helps our business a bunch! We're glad you're having a great time with the app and our support team. Feel free to reach out anytime!