Reviews (266)

Overall rating
4.2
Counts per rating level
  • 68% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to streamline Shopify and Amazon operations, noting significant time savings in product creation and translations. They appreciate the ease of exporting products to Amazon and utilizing pricing rules to manage fees and shipping costs effectively. Key features include robust inventory management, order syncing, and an intuitive interface that ensures efficient synchronization. The quality of customer support, particularly from staff members like Keterson and Harvey, is frequently praised for proactive and knowledgeable assistance, enhancing the user experience.

October 7, 2024

It was a little difficult at first, but not on the integration app side. The integration app works great! I think on the Amazon side, they don't communicate clearly attribute criteria for all categories. For example, we had a group of items we were trying to upload to our Amazon store and Amazon was blocking the request because we were missing attributes that Amazon had not listed, so items were stuck between Integration and the Amazon marketplace. Tech support was incredibly kind and patient, however helpless because according to his records, we had all the information we needed included in our item attributes. Amazon tech support was horrible and were of no help; almost treated me like an invalid for even attempting to integrate our Shopify store into our Amazon store. I finally figured out on my own through 3 weeks of troubleshooting, I had to manually upload our items then tell the integration app to resubmit as an update to the said items to get Amazon to accept them and for integration to sync. Definitely NOT Integration Plus' problem. Your app has worked amazing and done everything we need it to do. Amazon needs to get up to speed, though. If anyone else has a similar issue with product not syncing/uploading to Amazon, that's how you fix it!

Thanks for all the time and help from tech support and keeping this app up to date and functioning seamlessly; it really saves a lot of stress!

Udder Delight Natural Skincare
United States
About 1 month using the app
Feed.Biz replied October 9, 2024

This is a wonderful review! We've made changes and improvements over the past few months, and we're really happy to see you're having a positive experience. Please feel free to let us know if there's anything else we can assist anytime!

September 3, 2024

keterson was very attentive, professional, and knowledgeable. I was feeling overwhelmed, but Keterson guided me through the process with ease. He was patient, understanding, and made sure I had all the information I needed succeed. Thank you for your support and expertise.

BlissfulTrendz
United States
3 months using the app
Feed.Biz replied September 23, 2024

That's fantastic feedback! We take pride in having a dedicated and helpful support team, and your feedback helps us ensure we're providing the best possible experience for everyone.

October 25, 2024

In the beginning the app was a bit overwhelming and it still is. Thanks to the great onboarding help, everything is now up and running and I'm happy and satisfied for now. I will certainly take another look at all the functionalities in detail and then contact support again if necessary.

PRObiom
Switzerland
7 days using the app
Feed.Biz replied November 15, 2024

Thank you so much for taking the time to leave a review! We hear you on the app being a bit overwhelming at first. We're glad the onboarding helped get you up and running smoothly. We're always working to make the app easier to navigate, so we appreciate your feedback. Please don't hesitate to reach out to support if you have any questions as you explore all the features.

November 10, 2024

The customer service is very high quality and I am really enjoying the experience.

The Spruill Agency Shop
United States
6 months using the app
Feed.Biz replied November 15, 2024

We're so glad you're having a great experience! Your feedback on our customer service is fantastic. We're here to provide the best possible support, and we appreciate your kind words.

October 6, 2024

I found this app quite difficult to understand. There are too many steps, and the process isn’t user-friendly. It seems like they’re just trying to make more money by charging for customer support, which feels unfair. I expected better guidance without needing to pay for help. Disappointed.

Tartan Heritage
United States
6 days using the app
Feed.Biz replied October 9, 2024

We apologize for the inconvenience and the trouble this has caused. We've sent you an email in case you want to continue where we left off and would love to hear your feedback on how we can further improve the app.

Nonetheless, we very much appreciate this valuable feedback.

November 14, 2024

Amazing service and very happy with this!!

SUBURBAN NOIZE RECORDS
United States
8 months using the app
Feed.Biz replied November 18, 2024

We're so delighted to hear about the wonderful experience you had! Thanks for your kind words and your support. This means a lot to our business.

August 8, 2024

Harvey V. has been a huge help in thinking through how to set up this extension to meet my store's specific business needs. From brainstorming configuration ideas to sending screenshots to actually adjusting my settings himself, he's supported me well through this process. Thank you, Harvey, for your patience, diligence, and excellent work!

seeJesus
United States
6 months using the app
Feed.Biz replied August 23, 2024

What a fantastic review! We've worked really hard to continuously improve supporting our customers and we're glad to know how it pays off with you experiencing this.

November 10, 2024

Unfortunately it is not easy to understand setup and I asked a question to support but never heard back.

Sossu
Estonia
14 days using the app
Feed.Biz replied November 15, 2024

We're sorry to hear about the experience you had with the setup and support. Your feedback is valuable to us, and we're committed to addressing these concerns. We reached out to you through email to assist you further. We want to ensure all our users have a smooth experience with the app.

August 23, 2024

Great Support and loved the app, Never seen integration app like this.

Naivri
India
Over 1 year using the app
Feed.Biz replied August 28, 2024

We're always striving to provide the best possible support. Your feedback means a lot to us!

September 10, 2024

Very helpful. Without him, I will definitely lost! Thank you so much for having this app and also the help center.

Memoir Muse Store
Thailand
24 days using the app
Feed.Biz replied September 23, 2024

We're so glad to hear that our app and support team were able to help you! We're also happy you found the help center useful. It's designed to be a valuable resource for our users, so we're glad it's working for you!