Reviews (216)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its reliable order fulfillment and inventory syncing between Shopify and Amazon. They appreciate its ease of use in product transfers and order management, which minimizes manual labor. The responsive customer support is frequently commended for its effectiveness, especially during onboarding. The app also offers extensive customization options and supports multiple Amazon marketplaces, aiding in international sales expansion.
Refine
-
By rating
While the app offers potentially promising features, there seems to be a challenge with the timely refresh of orders as per our configured settings, necessitating manual intervention. Regrettably, when reaching out to support for assistance with this matter as well as others, we encountered a lapse in resolution efforts.
Dear Jeffery,
We noticed you contacted us about a delay in order syncing. We sent you a response within 20 minutes, but haven't heard back yet. Just wanted to check if you received our response and if there's anything else we can help you with.
We sent you an email today to invite you to chat with us.
Kind regards
Harvey was very responsive and helped resolve a sync issue we had.
We're thrilled with the great feedback you shared! We're so glad our support was able to assist you. This helps our business a lot!
In the beginning the app was a bit overwhelming and it still is. Thanks to the great onboarding help, everything is now up and running and I'm happy and satisfied for now. I will certainly take another look at all the functionalities in detail and then contact support again if necessary.
Thank you so much for taking the time to leave a review! We hear you on the app being a bit overwhelming at first. We're glad the onboarding helped get you up and running smoothly. We're always working to make the app easier to navigate, so we appreciate your feedback. Please don't hesitate to reach out to support if you have any questions as you explore all the features.
** update 7/26/2023
Not sure what has happened to this company over the past 6-8 months but functions has gone to nothing. Sometimes orders do not import and other issues happen then their support does not respond for over a week or more with reply's that are not relevant. Then you have to wait another week when you reply back within minutes. If they can get back to the way they were prior would be a good app.
For now I am un-installing!
***
So far so good! This app has so many options and the support is outstanding! You will have to allow for a time difference but my questions were followed up on in a timely manner. Plus I was given help to set it up and to make sure it was working properly for my needs. Thanks for your help Oliver and team! Well done!
Very supportive team, usually helped to solve the problems and gave useful tipps regarding Amazon Marketplace. If everything is set up neatly, the orders will sync with Shopify seamlessly. Recommend.
I used this App for over a year paying $29 a month. Had issues at the beginning and support tech named Olivier would fix it right away. Now over the past month inventory wasn't syncing with new items listed on Amazon. I put in a ticket a some new guy answers and asks a question. I would reply and then no answer. A week went by and I put in a new ticket and he would ask a question again and I would reply. Then I wouldn't hear from him again. At this point I'm getting frustrated. I put in another ticket and he asked another question again and I replied. Again no answer from him. Over 1 month of this goes by. The negative reviews are correct with this app. Customer Service is horrible. LOOK SOMEWHERE ELSE!
Hi Nurdtyme, we are really sorry to hear about your experience with the support on our app, indeed Olivier was a great problem solver unfortunately he passed away suddenly this year but we hired 3 new support agents to make sure we can back to you in English, French and Spanish 24/7. If our app worked for you for 29$/months for 3 years I am sure we can find a way to make it work for you longer.
We understand your frustration and are here to help.
Best regards from the Common-service team
Keterson is great and very helpul is explaining how the app works - showed us features of the app we were not aware of.
Thank you for the great review! We'll share this with Keterson and are here to help whenever you need us!
I haven't found a way to import all of my Amazon orders, in one single swoop, but their support was very responsive, and they are working on this issue diligently. All good for now. I'll report back here, if "page by page" continues to be the only way to import orders from AZ....but for now, the app seems to be doing what it should.
Here we are, end of April, 2024.
I like the app, but it is lacking one major feature.
After it imports an Amazon order, it never updates the tracking status. So, all of your Amazon orders that this app imported, will remain "Unfulfilled", unless you manually update each one yourself.
They love to tell me there's nothing they can do about that, which is a bogus response.
They pull the AZ orders in, then I may fulfill some (or all) on AZ or in Shipstation...but since this app pulled them in, they will never show fulfilled within Shopify.
Sorry, but that's a show-stopper to me.
We understand that sometimes migrations from one App to another are difficult, and we really appreciate that you understand that. Thank you for this note, if our solution is not perfect, this note is a real motivation to make it evolve. Your feedback has helped us a lot. Please feel free to contact us at any time.
This app has a LOT of features, and you have a LOT of control over how your products and orders sync compared to other apps on the market. BUT the app stops working from time to time and does not import the orders, so if you have to constantly check amazon everyday to make sure orders got shipped out. I've reached out to support multiple times and I never get a response back and they NEVER notify you when the sync stops working. I originally gave them a 4 star but now I am changing it to a 1 star and looking to get off the app.
Thank you very much for this very detailed and objective feedback. Indeed, as you mention, we put all our priorities on the richness of features, the App may seem complicated at first glance, however, it is deliberately intended for professional merchants, like you. With Amazon it's hard to make something simple!
We look forward to hearing from you.
Poor communication. Was working well for us, but app goes down but we do not receive a notification.
You have an excellent and well-structured catalog, it has been a pleasure to exchange with you, don't hesitate to contact us anytime, we can continue to improve your imports and exports.