Slow service & never any communication. I have 3 orders that are all more than 30 days old, I have sent 7 (yes SEVEN) messages and have yet to receive a response to ONE. Every order that I have keeps getting pushed back. This is not a partnership, but a business that takes your money and hides. I have removed all of their products from our website and would recommend that anyone thinking of using them, look for alternative providers.
I have been working with this app for about a month or so. I placed an order for a sample and I have yet to get it. Estimated delivery was 7/3 and today it updated to 7/24?! This happened after I sent a message and yesterday and have never heard back. Sent another message during normal business hours and still haven't heard back... I have started looking at other apps... I am very disappointed!
Has issues when trying to add a product to the website. Their webpage doesn't always seem to be working, and of course, it happens after hours so nobody can respond till tomorrow. Been trying to add products for over 2 hours. I was able to add one but could not add variants so I just deleted the product. Very frustrating as I have all night to work on my site and now I won't be able too.
Update - it has now been 15 hours, no response to my message in regards to this issue, it is no longer after hours and still no response, still can not upload anything, poor customer service. downgraded my review to 1 star now.
Peter and Kim and the rest of the team are absolutely amazing. This is the true definition of a partnership. Their customer service team has been extremely helpful with the launch of our store. They are patient, caring, compassionate, and understanding. They have an outstanding selection of products. I cannot even begin to explain how exceptional their app and customer service is when you're working with them. I would definitely say that they've built our trust while launching a clothing line during a pandemic and we look forward to building a deeper relationship over time.
Royalty Clothing Brand
Hands down a must have for any business that needs print on demand. Love the products they are amazing, print is perfect each and every time no misses, and also the customer service representatives are hands down the best in business go above and beyond with any problem or issues that occur. Truly the best in the business.
I'm a new drop shipping t-shirt store and after going through a couple different provides I have found apliiq is the best in the business for my needs. While they don't have a customer phone number listed, the chat option online works just fine for me and do be honest I prefer chat over phone. Also, personal shout out to Peter and Kim, they are super helpful and always help solve the problem and not create new ones. I'm in it for the long run with them now, looking forward to growing my business and partnership with them.
Apliiq is amazing. customer service is great and they really do everything they can to make sure your product is created just how you'd like!
This is the best app to use when you're thinking about creating your brand. They have everything you need for your brand to be successful. I recommend this app to people all the time. The staff is always willing to help and answer any questions that you have. People like Pete and Kim are always willing to go the extra mile for you. The products are of great quality and made with care for your customers.
LonAnthony Parker Owner of Alesi Apparel
TEO II IV II ®
I really want to thank Mr. Peter Lamb for creating a very positive experience with his excellent customer service. Mr. Lamb both respectfully and charismatically helped me resolve an issue with a product I received. Mr. Lamb was incredibly patient while walking me through the process of the previous order and stayed with me until the new product was created. Every question that I had before and after the issue was resolved was carefully listen to and answered. Thank you Mr. Lamb and Apliiq for improving my dropshipping experience!
Dull Be Damned
I had previously written a poor review for this company and the only reason I feel that is important to mention is because the effort that went into correcting the issue was next to none! Not only was it SO EASILY resolved, Peter the customer service manager at Apliiq, took the time to explain growing pains and gave me his personal number for any future problems which was VERY reassuring. I made the right choice with my print on demand supplier, thank you so much for making things right! Cheers friends!