Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of features including email automation, segmentation, A/B testing, and SMS marketing tools. They commend its customizable email templates, detailed campaign performance reports, and excellent customer service. Many highlight its ability to boost engagement and sales through personalized messages and real-time SMS marketing. The app is also praised for its easy integration and potential to increase conversion rates and customer retention. Even the free version is highly functional and recommended for those starting in e-commerce.

February 3, 2023

Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....

BlkGrlMagick Candle Co.
United States
About 2 months using the app
AfterShip & Automizely replied February 3, 2023

Dear user,

We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.

We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.

We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at support@aftership.com. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be.

Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.

December 17, 2022

chat help is great, i just started trying out the app so i will review it after a few days when i get a better feel of things

Udda Budda
United States
11 months using the app
AfterShip & Automizely replied December 19, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Team Automizely

June 3, 2023

Was great!!! Pooja is very polite and efficient person. Hope i have chance to talk to her on the next session.

Hong Kong SAR
10 days using the app
April 21, 2023

amazing and great help!

thank you team

About 1 year using the app
January 19, 2023

So great! I have alot of questions today and they helped resolve all my issues within a few minutes. Super helpful and on hand when needed!

United States
2 months using the app
June 27, 2023

Super cool app, has great features and is easy to use. Support is also great and extremely helpful! :)

Poke Zone
13 minutes using the app
November 5, 2023

Pooja was very helpful and responded quickly to my questions

Imber Vintage
February 1, 2023

Thank you so much Kumar for your help with resolving my issues and for being so patient with my queries!

Le Secret Fleur
About 2 years using the app
February 23, 2023

Came across this tool today. A great all-in-one marketing tool. Totally recommend it!

3 months using the app
December 5, 2022

I used this app to help me remove the powered by info. The apps chat was activated & the messenger was very fast and efficient.

Holmes & Houses Shop
United States
2 months using the app