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Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email automation, segmentation, A/B testing, and SMS marketing tools. They value its customizable templates and detailed campaign reports. The app's ability to personalize messages based on customer behavior is praised for boosting engagement and sales. Its SMS marketing feature is noted for real-time, targeted messaging. Merchants commend the efficient and helpful customer service, and the ease of integration. The free plan is suitable for some businesses. The app is recommended for its ease of use, flexibility, and fast live chat support. It's found to be effective for automated marketing projects, enhancing conversion rates, and increasing returning customers.

February 3, 2023

Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....

BlkGrlMagick Candle Co.
United States
About 2 months using the app
AfterShip & Automizely replied February 3, 2023

Dear user,

We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.

We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.

We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be.

Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.

January 19, 2023

So great! I have alot of questions today and they helped resolve all my issues within a few minutes. Super helpful and on hand when needed!

United States
2 months using the app
May 12, 2023

thanks for the support "kumar" it helped me and understood and fixed my problem
we had a good communication

New Arrival
30 days using the app
August 5, 2023

Tive duvidas, conseguiu resolver meu problema, atendimento rapido, em 5 minutos eu ja tinha tirado as minhas duvidas, nota 100

Electro Express
About 1 month using the app
April 18, 2023

Yogesh was extremely helpful in solving my problem. He was knowledgeable, patient, and went above and beyond to ensure that everything was resolved. I am very grateful for his assistance and would highly recommend him to anyone seeking technical support.

Radiance Reigns
About 1 month using the app
May 17, 2023

I installed something from Aftership onto my Shopify by mistake, and had absolutely no idea how to remove it as I forgot where I originally went. I ran around the app for 30 minutes before contacting support. I contacted support and I was helped within 5 minutes, honestly even less than that. Sadhan was the person that helped me, he was quick, knowledgeable, and nice. I haven't explored much around this app yet, or used a lot of its features, but the speedy and nice customer support is enough to keep me wanting to use it as I feel as though my questions and concerns will always be answered. Thanks again.

Beadazzled By Morgan
United States
About 3 hours using the app
February 1, 2023

Thank you so much Kumar for your help with resolving my issues and for being so patient with my queries!

Le Secret Fleur
About 2 years using the app
November 5, 2023

Pooja was very helpful and responded quickly to my questions

Imber Vintage
January 18, 2023

Great built-in features and they are very comprehensive. The developers & staff of this app have a great attitude and strive for efficiency both in support and on platform.

Alpha Catering Supplies
United Kingdom
8 months using the app
February 23, 2023

Came across this tool today. A great all-in-one marketing tool. Totally recommend it!

3 months using the app