Reviews (2,448)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance customer engagement and boost sales through effective SMS and email marketing tools. They appreciate its user-friendly interface, seamless system integration, and real-time updates on orders and promotions. The support team is also praised for their quick and helpful service, ensuring a smooth user experience.

April 7, 2023

I contacted their customer support and Kumar really helped me with the issue I had. This app is great for Email Marketing and if you want to show Popups on your site.

NEW GEN ABS
United States
About 1 month using the app
August 19, 2023

Thanks for prompt response. Pooja was very kind and friendly while attending to me....i would recommend keep it up

superdiscountmerch
United States
About 1 month using the app
February 16, 2024

I was working with Shaim and his support was very helpful. When I needed help with an issue with a pop-up, he offered me a call and we immediately resolved the issue. Very helpful support. Thank you!

AttractPassion
Slovenia
30 days using the app
October 24, 2021

I used this app for popups and emails and it works nice. It has many features and totally customizable. Their support is excellent as well.

Rawnaq.ca
Canada
30 days using the app
February 25, 2021

Love this app and the amount of customisation you get with it. The team responds really quickly and is always there to help if you need it.

Ametrine Skin
United Kingdom
30 days using the app
September 16, 2021

Nitish's service was great and solved my problem in almost two minutes, loved the features of the software, but most importantly the service attitude

Dubinik
United Kingdom
30 days using the app
October 22, 2023

Awesome app with awesome customer service. Friendly and prompt! Recommended app!

Puppy's Aesthetics
United States
30 days using the app
February 19, 2024

Be warned. We are in a mess right now because this App does not offer privacy safety for incoming emails and we had 3000 unauthorized emails into our database that we had to delete one by one. When we asked Automizely Email to assist, they only could say, "you have been disconnected" even though there has been some sort of computer breach as we are still getting emails through the PopUp that we used from this company into Shopify. I would not recommend.

Universe of Grace
United States
Over 2 years using the app
AfterShip replied February 21, 2024

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you’ve experienced. We take user privacy and data security very seriously, and we are deeply sorry for the unauthorized emails that entered your database.

We need some information to check the issue further and one of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email.

We want to assure you that your privacy and security are our top priorities. We would appreciate the opportunity to connect with you directly to gather more information about your experience and work towards a resolution.

We are open to any suggestions. We will try our best to provide you with the best experience.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

Edited August 14, 2023

Prabha was very supportive, this is a great app and works effectively. Really would recommend if you want to capitalize on converting potential customers. Also Jai was very helpful and responsive.

Zaydan NYC
United States
29 days using the app
July 1, 2021

Perfect for mail marketing and pop up! And very great support! 5 stars! ++++++++++++++++++++++++++++

It's Mi Joya
Italy
29 days using the app