Reviews (3,409)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective management of customer reviews, which enhances trust and engagement. They praise its automated review collection feature for boosting customer loyalty and sales, and appreciate the customizable widgets and ability to import reviews from other platforms. The app is user-friendly with features like automated emails and direct responses to feedback, and it operates smoothly without significant issues. Customer support, particularly from team members like Ayushi, Jai, and Akanksha, is frequently highlighted for its responsiveness and helpfulness.
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Really great customer experience! Solved my queries within few minutes . I am looking forward to use their service
Shady shady shady. So all the 5 star reviews are because they offer to remove the automizely branding if you give them a good review (surely this is against Shopify TOS?). They also start you out on a free trial of the premium plan which masks the complete lack of functionality of the free plan.
You can't collect reviews on the free plan! This is a reviews app that can't collect reviews! The button on your website that says "write a review" disappears after the trial ends. That is absolutely ridiculous. Do not trust the other reviews. Sort by 1 and 2 stars to get the real picture.
nothing
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
Also, we are continuously working to improve the application hence you will notice other enhanced features soon.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Team AfterShip
Great app, imports reviews quickly. The support team was very helpful & responsive. Thank you so much!
Quick respond and quick fix. I enjoy reaching out for help to help myself learn how this E-commerce business works.
We are pleased to know about your experience with our app and also the customer service support has been helpful.
Your feedback has been registered. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
Regards,
Rupam Sarma Tamuli
Team Automizely
their customer service was awesome .fast reply and i recommend this app it really helps a lot ......thanks
I used this app to help me with customer reviews, amazing app, I like how it gives you different styles
The Product Review App Is More Than Just Convenient, Valuable And Free! It's A Must Have And The Perfect Add-On App.
Great looking app with nice features. Ankush from support team was quick, helpful and very courteous. Too bad the name of the reviewer is not displayed in full. I will make it a perfect 5 stars as soon as they add the uncovered name feature to the app.
Thanks for your valuable feedback. I am glad to know that you are happy with the app and the customer service is also prompt to respond.
We are continuously aiming to improve the application and work upon the suggestions given to us. I understand you would like to display the Full name of customers.
Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com.
Regards,
Team Automizely
Brilliant app but is missing a few things I would like. For example, I'd love to change the colour of the star rating instead of it being yellow. Also, the review request emails are great but I'd love to be able to send a second email to my customers to offer them a discount once they have left a review instead of having to manually do it. Other than that I love the app!