Reviews (5,730)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer confidence and increasing conversion rates, ideal for new stores looking to build trust. Key features include trust badges on product pages, sticky add-to-cart, and live chat integration, with options for custom badge uploads and displaying payment method badges. The customer service team, highlighted for members like Esther, Hana, and Tiana, is consistently praised for their quick, helpful, and efficient support, available 24/7 to resolve technical issues and enhance the user experience.

November 12, 2023

Thank you very much Abby, she helped me a lot, I solved my problem.

LuxeLume Home
United Kingdom
About 2 months using the app
February 20, 2023

I never had this match help from any other app costomer care team
Realy helpful
I given access to my theme
they changed my store like amazon

Unibrow store
India
About 2 months using the app
February 7, 2023

Really useful and free application, reactive support.
Must have for ecommerce, the other AVADA apps are really nice as well.

Minipod
France
About 2 months using the app
November 3, 2023

My problem was solved quickly by Anthea. Thank you Avada!

ALLTHEN LTD
United Kingdom
About 2 months using the app
January 23, 2022

Jag laddade ner timerfunktionen och hade lite problem att komma igång, men deras support är suverän, snabbt fixat

Svedberga Plantskola AB
Sweden
About 2 months using the app
August 20, 2023

I am using this app and Absolutely amazing experience with the app and team
very cooperative team especially the team member Abby !! Thanks for the cooperation dear

IA.SHOP
Pakistan
About 2 months using the app
December 28, 2023

Audrey and Anivia is very good and polite, resolve the issue very fast and nicely.

laxshantashopimart
India
About 1 month using the app
Edited November 2, 2022

Prakash was the best! He was so hopeful and patient with me and made sure i was satisfied with everything! Thank you so much Prakash & Marcus the tech!!

littbeauty
United States
About 2 months using the app
AOV.ai replied November 5, 2022

It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at AVADA receives your feedback – they’ll be thrilled to hear your kind words.

Wish you many advantages in your business!
AVADA Support Team

September 29, 2023

"The support from Esther and Tony for the Avada app was simply outstanding! Their responsiveness, expertise, and friendliness made my experience truly enjoyable. I highly recommend them!"

Dollyfli
United Kingdom
About 2 months using the app
November 24, 2022

Their customer service is very fast. Jasmine helped me solve my problem quickly. I will continue to use it

KK Hair
Hong Kong SAR
About 2 months using the app