Reviews (1,884)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features and exceptional customer support. It offers a user-friendly interface, powerful automation tools, and customizable email templates that enhance marketing efforts. The free plan is appreciated for its accessibility to businesses of all sizes. Key features like templates, sales pop-ups, and forms integration effectively engage customers. The support team, including members such as Hana, Lydia, and Esther, is praised for their quick, knowledgeable, and friendly assistance, available 24/7.

Edited September 18, 2024

I've been using the Avada Email Marketing APP, and it’s been a game-changer for my business. The app is easy to use, with powerful features that streamline my email campaigns. The templates are great; the automation options have saved me so much time! What stands out is the exceptional support—Sonny has been accommodating, guiding me through every step and answering all my questions promptly. Her assistance has made the whole experience even better.

FRISKY BUSINESS SG
Singapore
12 months using the app
September 24, 2024

Quick, cool and very useful! Got small problems with UI, but Jasmine give me quick answer and help me! This one app is great, easy to manage all.

airsoftgrenades
Latvia
Almost 2 years using the app
September 18, 2024

I have been using this app for the past one week now . Best thing for me is that it has a very detailed and easy to understand workflow that gives great control , beautiful ready made forms and automations to choose from . Since I installed it , my subscriptions have risen quite a bit but most important is their customer support .. very patient and thorough . They really try to understand the issue and resolve it for you .. and the plans rates are quite reasonable compared to other apps . So far it has been great going and hopefully i can continue.

korobidesign
India
8 days using the app
August 21, 2024

I recently started using Avada Email Marketing software, and as someone new to the platform, I was initially overwhelmed. However, my experience has been nothing short of fantastic, thanks to their excellent customer service.

I encountered an issue with setting up my first email campaign and wasn’t sure how to resolve it. I reached out to their support team, and Hana, one of their customer service agents, was incredibly helpful. She making sure I understood how to navigate the software. Her expertise and friendly demeanor made the process so much easier for a beginner like me.

What I appreciated most was how quickly Hana responded and how she made sure that I was comfortable with everything before we ended the session. She even followed up later to ensure everything was running smoothly.

Overall, I’m very impressed with Avada Email Marketing software. It’s user-friendly, and the customer support is top-notch. If you’re new to email marketing or need reliable support, I highly recommend Avada. Hana and the team have certainly earned my trust!

Plumpco
South Africa
17 days using the app
August 13, 2024

I recently had the pleasure of working with Hana from the Avada support team, and I cannot praise her enough for her exceptional assistance. Hana was incredibly patient and knowledgeable, guiding me through the intricacies of setting up my email marketing campaigns with ease. Her expertise and friendly demeanor made the entire process smooth and stress-free. I felt well-supported and confident in using the Avada platform thanks to her clear explanations and helpful tips. If you’re looking for top-notch customer support, Hana is a shining example of Avada’s commitment to excellence. Thank you, Hana, for all your help!

Ardeneve
Morocco
About 2 months using the app
July 18, 2024

I am so grateful for your customer service chat, Hana has been beyond helpful to me and my website. I could not ask for a more helpful or patient CSR. Keep up the great hiring with amazing people like Hana.

For people like me who have no clue what we are doing but know we need these apps, the app is amazing and the available help is top notch.
I have gone through many apps and horrible customer service. This one is by far my favorite!

Thank you again Hana!!

~Frankie

Bcuz I AM Kreations
United States
2 months using the app
August 6, 2024

Avada Email Marketing app is awesome. It helps you to send customized emails to your customers regarding any sales or updates about your store. In their chat support team, there is a person "Hana". She is very supportive, she helps me regarding any issues that I face. Overall the app is so good. New stores must try this app.

Byteamore
United Kingdom
24 days using the app
September 28, 2024

nice app! It’s user-friendly and has all the features I need. Plus, the customer service is excellent—they’re always quick to help with any questions I have. Highly recommend

MOBCOS
United Arab Emirates
About 1 month using the app
August 22, 2024

Very Fast and Quick Customer Service. Was just having a small issue and Hana came in very quick to fix the issue. Haven't had the app for long but seem like the app is very good and helpful. I would definitely recommend.

Janitorial Superstore
United States
23 days using the app
September 10, 2024

This is an awesome app, though I have just start using it, but results are amazing. Cherry on the top is their customer support team who they are just one buzz away.

AryaAura
India
About 1 month using the app