Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable templates, automated email sequences, and SMS reminders. It's praised for its user-friendly interface, segmentation capabilities, and mobile-friendly design. Many commend the customer support team for their professionalism and efficiency. The app's reliable performance leads to increased open and click-through rates. Additional features include live chat and robust analytics for tracking campaign success.

September 12, 2023

We've just got started using Avada Email Marketing & SMS but so far it has been pretty amazing! It immediately suggests what you should do upon opening the app and one of the first things we needed was a pop up for our site.

They offer some great templates for popups but even if you choose one of the templates, it is highly customizable. You can make it match your store and add custom CSS if you need to.

Next up is creating workflows to welcome new customers and for abandoned shopping carts. That is customizable too, and they have great templates you can create for your transaction emails in shopify.

This app offers a lot of features and I mean a lot of really good ones. You can't go wrong by installing this app and using it for your email and marketing needs. The support has been fantastic, "Hana" has been ready and available to help me with any questions or problems I run into. I look forward to using all this app has to offer! And I definitely look forward to help from Hana should I need it.

Your Paws and Mine
United States
8 days using the app
July 25, 2023

This is my second store, and I did not hesitate a second in using Avada for my email marketing needs.
The support is fantastic:
- Chat option
-Always available
-No long wait time
-Get a transcript of the conversation sent automatically, so I can refer to it for later use
- Support team is very professional, knowledgeable and efficient (*they just solve, or fix my issues right there and then, and it's always been very quick!)
*Today I dealt with Esther & she was "The Bomb"!

The reasons why I like Avada:
- Clean & sophisticated look
- The free plan has wayyyyyyy more than what new businesses need ( number of contacts, emails, types of forms to collect emails...
- I can do it all on my phone
- The email templates come with template text, so I just have to tweak it and enable!

I like it simple, clean, and easy to implement.

If you want to start a newsletter, set up freebies, send out coupons... you should definitely check them out!

Stay-at-Homeschool Moms Co-op
United States
About 1 month using the app
July 31, 2023

I recently had the pleasure of using Avada Email Marketing & SMS, and I must say, it exceeded my expectations in every way. This incredible tool has revolutionized my communication strategy and helped me connect with my audience on a whole new level.

One of the standout features of Avada Email Marketing & SMS is its user-friendly interface. Creating and designing visually stunning emails and SMS campaigns has never been easier. The drag-and-drop editor allows even those with limited design skills to create professional-looking content effortlessly. The extensive collection of pre-designed templates also provides a great starting point for those seeking inspiration.

The segmentation and targeting capabilities of Avada are truly impressive. With advanced segmentation options, I was able to create highly personalized campaigns tailored to specific customer groups. This level of customization has significantly improved engagement rates and conversion rates for my marketing efforts.

Another aspect that sets Avada apart is its automation features. I was able to set up automated email sequences and SMS reminders, saving me time and ensuring that my messages reach the right people at the right time. The detailed analytics and reporting provided by Avada also allowed me to track the performance of my campaigns and make data-driven decisions for future improvements.

5 months using the app
July 12, 2023

After trying 8 different email & popup apps, I landed on Avada. As business owners, it's not just about the app features, but the service as well.

Here's what I picked and like Avada:
- I can set it up on my phone
- They have email templates included
- Simple interface
- Takes care of the emails and pop up, and automation I needed. No need to have any other app for that
- 1000+ contacts from the getgo in the free plan;and even more if you contact them.

Today I had a special request to accommodate my site needs. Something that I wasn't able to find with any other apps. So when it came time for me to contact Avada to explain my request, I wasn't expecting it to be an easy thing. As a matter of fact, 3 lively ladies ended up helping me; and Hanna got it all done! She understood my request and was very professional. She knew exactly what she needed from me to get it done...and Voilá! All done! I couldn't thank her enough because I know she had to work some magic!

Thank you so much for making the email & optin stuff easy!

Sahms Empowered presents
United States
18 days using the app
Edited November 14, 2022

I love Avada's apps! As I keep using their apps they become easier to navigate. I designed my FAQ page perfectly, just needed them to do a minor change and Jasmine, resolved my issue immediately, like within 5 minutes. She also showed me how to solve an issue with my email newsletter which is a problem that I've been having for months now. Jasmine, guided me and again within a matter of minutes I was able to resolve an issue that seemed unresolvable for several months now. Thanks so much, Avada! I really do appreciate all you guys have done. Update: so I finally have my store theme and homepage looking exactly how I want it to. the most important thing for me was the newsletter section of my store's homepage. I spoke with Hana, not only did she help me with the Newsletter sign up but she also assigned a team of experts to help me get it done because it took me all morning to try and figure it out. They were done in just a mater of minutes. I love the new look of my store and can't thank Hana and the rest of the Avada team for helping me with the new look and feel of my store. thanks so much Hana!

Glamorous Boutique USA L.L.C.
United States
About 1 year using the app
Avada replied November 9, 2022

Thanks for sharing your positive review of our app and service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our app.

Wish you many advantages in your business!
AVADA Support Team

October 25, 2022

So far Ava Email is easy to use and makes you look great while doing it. I'm still setting everything up but when I hit a small snag in the design part of my welcome email, I was able to connect with Emily, not in minutes it was seconds. I couldn't believe how quickly she replied. Emily was able to resolve my problem and I was back editing my welcome email in no time. If everything turns out like her support I think this will be a winning email marketing program! I'll edit this in a few months to let you know.

Honest Hare
United States
3 days using the app
Avada replied October 26, 2022

We are so thankful as you’re pleased with the results and that we were able to help.
If there’s anything else we can do to help, please let us know. Have a wonderful day!

AVADA Support Team

Edited May 4, 2023

I recently tried out Avada's email marketing & SMS services, and I was blown away by the results. Not only did my campaigns have higher open and click-through rates than ever before, but the platform was incredibly user-friendly and easy to use.
I also had the pleasure of working with Jasmine from Avada's customer support team, who went above and beyond to help me get started and answer any questions I had. Her knowledge and expertise made all the difference in my experience, and I highly recommend Avada's services to anyone looking to up their marketing game

2 months using the app
September 14, 2023

I love this Avada email marketing and text messaging platform!

The platform’s user interface is intuitive and easy to navigate. Even team members with minimal technical experience can quickly learn to use it effectively.

Jasmine support is excellent. She was responsive,ready to help with any questions I had.

This marketing automation platform takes our marketing efforts to new heights. It's a must-have for any business looking to optimize their marketing processes, become more efficient and achieve better results. I highly recommend it!

United Kingdom
About 1 hour using the app
January 31, 2023

This is the best Email Marketing and SMS for your Shopify online store. It was hard to set up the template email, and I spend more hours doing that but had no success. One of the Avada team, a beautiful support agent named ABBY, helps me to set up and design email marketing very quickly.
I want to rate five stars for this App, and I want to recommend it to anyone who has an online store to install it from his store. Then you will discover this wonderful App.

Provain Shop
United States
10 months using the app
August 6, 2023

I decided to try the Avada Email marketing & SMS today by integrating it to my store. The app seems to be a great one, though it's my first time. I was so excited to start using it, however I encountered a couple issues with the settings. I contacted their team which promptly responded and specifically Tony who helped me solve the issue. I just want to say thanks for being available, mainly because many amount us entrepreneurs are not that good at using computers. As we are trying to do everything by ourselves, things might sometimes get tough for us and a helping hand is always very welcome. Thank you so much Tony and to the rest of his team!

About 1 hour using the app