Reviews (1,951)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email campaign effectiveness, noting its user-friendly interface, advanced automation, and impactful email templates. They appreciate features like pop-ups for enhancing customer interactions and praise the reliable performance that supports business operations. The responsive and knowledgeable customer support team is also frequently commended for their quick resolution of issues, improving the user experience.

November 29, 2024

Great product and customer support team! Usually online and super helpful. My latest interaction was with Hana, she was friendly, responsive, and quickly helped me resolve the issue I was having. I'd recommend Avada for anyone looking for a solid email marketing solution.

Liquidation Plus
Canada
Over 1 year using the app
January 9, 2025

An intuitive email marketing app with outstanding support!

Avada has proven to be an excellent choice for managing our email marketing campaigns. The interface is very intuitive and easy to use, even for those with little experience in the field. The wide range of features allows you to create professional campaigns in just a few steps, with useful tools for advanced automation and segmentation.

One of the app's standout features is its exceptional support team. I needed assistance to resolve an issue, and Audrey was fantastic: quick, professional, and incredibly helpful. Thanks to her, everything was resolved in no time!

I highly recommend Avada to anyone looking for a reliable solution and a customer support team that truly makes a difference.

Nannini Dolci e Caffè
Italy
About 1 month using the app
January 9, 2025

Audrey from the Avada team was really helpful with navigating how to create pop ups for my website. At first i was struggling to navigate my way around the app, but she assisted perfectly and i now know how to create pop ups!

Stainless Australia
Australia
4 months using the app
December 6, 2024

Quick and helpful response from an amazing customer service, especially Hana!
They don't 'hard-sell' their upgrade plans but really helps users to get to know the app. Great experience.

HARRISON WONG
Hong Kong SAR
28 days using the app
December 7, 2024

I just installed the app and the app is wonderful. I was facing some issues and your chat support feature is really nice and timely. I talked with Jasmine and see answered all the queries quickly and effectively. I really loved her timely responses and the way she tried to understand what actual problems I was facing. If I get a chance, I would like to send flowers to her address as a token of love.

DooWoo
India
19 days using the app
November 11, 2024

still an exceptional experirnce using this app. i think it will support me also in future. Audery has heped me a lot in sorting my problems. I wish her lots of blessings
regards

chumchum.
Pakistan
About 1 month using the app
November 2, 2024

the app is amazing and the help center specially Hana was very helpful and helped me to set up what i wanted

Brewedshroom AE
United Arab Emirates
8 months using the app
January 16, 2025

Great customer service, super responsive and knowledgeable. Audrey was a great help!

PS I Love You
Taiwan
Over 1 year using the app
September 24, 2024

Quick, cool and very useful! Got small problems with UI, but Jasmine give me quick answer and help me! This one app is great, easy to manage all.

airsoftgrenades
Latvia
Almost 2 years using the app
November 10, 2024

I’ve been using Avada Email Marketing & SMS and I’m beyond impressed with the service! The platform is user-friendly, and the results have been fantastic. A special shoutout to Hana and Audrey from the support team—they are absolutely amazing! Their prompt responses made all the difference. Highly recommend Avada for anyone looking to elevate their email marketing game!

My Store
China
14 days using the app