Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and efficient, offering customizable features such as templates, workflows, and advanced segmentation. It's praised for its automation of email sequences and SMS reminders. The support team is highly commended for their prompt and professional assistance. Merchants appreciate the mobile-friendly design, generous free plan, and affordable paid plans. The app's analytics, reporting features, and 24/7 customer service are also highly valued.

October 26, 2023

Customer support response was incredibly fast and also, they provided me with a very effective and fast solution, thanks Jasmine! I used the app to create magnet leads through forms, very easy and intuitive.

Rev Works
About 2 months using the app
October 3, 2023

Another great app by Avada. I've been using this app for a couple of months and have found their support very responsive. Hana has helped me on a number of occasions.

Started out with the free plan and have since moved over to pro. The price is very reasonable. So far so good!

Neon Sunrise
About 1 month using the app
Edited November 1, 2023

I never had a better support experience like this. Hana is beyond amazing. She did everything for me. I am beyond satisfied. 10 stars and 5 is not enough.
Thank you sooooo much. You are the best :) We just finished and I am so happy with what she did for me. You can't see this every day. She is one of a kind.
Today is November 1 I chat with Emily and this is another customer support beyond amazing. Love this app. Thank you

Milena Los Angeles
United States
30 days using the app
September 12, 2023

Very clean and easy to understand with a beautiful user interface and very fast support 24/7, Liz from Avada helped me solve many problems with professional when I was setting up workflows.

Baby Harbour
6 months using the app
September 12, 2023

We've just got started using Avada Email Marketing & SMS but so far it has been pretty amazing! It immediately suggests what you should do upon opening the app and one of the first things we needed was a pop up for our site.

They offer some great templates for popups but even if you choose one of the templates, it is highly customizable. You can make it match your store and add custom CSS if you need to.

Next up is creating workflows to welcome new customers and for abandoned shopping carts. That is customizable too, and they have great templates you can create for your transaction emails in shopify.

This app offers a lot of features and I mean a lot of really good ones. You can't go wrong by installing this app and using it for your email and marketing needs. The support has been fantastic, "Hana" has been ready and available to help me with any questions or problems I run into. I look forward to using all this app has to offer! And I definitely look forward to help from Hana should I need it.

Your Paws and Mine
United States
8 days using the app
October 9, 2023

easy to use and good pricing, I have learned to build emails and segments. I like this email tool just fine, I have it one both my Shopify stores.
Thanks to Esther for her fast support !

California Republic Clothes
United States
About 1 month using the app
November 21, 2023

Good APP and great customer service. Esther was really professional and patient. Thanks again for all the help!

3 months using the app
October 11, 2023

I am really happy to use the app. Its very useful. We are building our business with avada thanks for always being helpful

3 months using the app
September 28, 2023

Great app, great customer service, especially Jasmine, professional and patient, thank you so much.

Over 2 years using the app
November 28, 2023

Great customer support via chat box. Anthea was really helpful and fixed the integration issue quickly! Overall, the app works great and has a lot of pre-built automations which are great for new businesses. Highly recommend.

United States
4 days using the app