Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

September 22, 2022

Very efficient customer service. Emily is very professional and helpful, she solved my problems very quickly and answered all my questions with patience.
Thank you so much Emily !

Lovers Of Case
Australia
4 months using the app
December 30, 2022

Quick and Prompt Support from Hana.
Will have to go live and check.
Thank You

GenioKart
India
4 months using the app
May 15, 2023

Great job from Hana! Quick and supportive. Reached out for help designing my first automation and everything has been done immediately spot on to my requests

VAKAVA
Lithuania
4 months using the app
October 16, 2020

She helped me very well, very clear and very polite. She solved any problem I had and I can fix everything I need. Great customer service!

WhataBox®
Spain
4 months using the app
Avada replied October 19, 2020

Thank you for your lovely review. My pleasure to support you!

I hope this app is helpful and we can have more feedback from you too@

Best regards,
Rainy from AVADA

October 25, 2023

Emily was very helpful and fixed the problem every quickly and easily.

Derek Charles Photography
United States
4 months using the app
August 12, 2023

This app and the company's customer service is amazing! Even though it took 20 minutes to resolve my issue, I was so satisfied with my emails now! Emily helped a lot and I hope you all will be able to experience her warmness!

TecSec
United States
4 months using the app
October 2, 2023

Prakash has helped me a lot when I had some errors showing up, the customer service is 100% and the app is amazing to use, it helped me get leads already and hopefully new sales soon!

Sparkle Studio
United States
4 months using the app
November 22, 2022

I worked with Liz regarding some email issues and she was super helpful and knowledgeable! Easy to speak with and helped me out with my issue.

Littho
United States
4 months using the app
October 26, 2023

Esther was great in clarifying my questions. so far, all good!

OnTrack Outdoor Pty Ltd
Australia
4 months using the app
June 30, 2022

Got quick help from the support team, Jasmine helped me to resolve and test the abandoned cart flow and suggested the areas where i am missing out some information while setting up the flows. I would really appreciate her support on this.

JAY Fashion Store
United States
4 months using the app