Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

October 12, 2023

Fast and Professional support

PerfumeBids
United States
2 months using the app
Edited April 9, 2021

Love this app! Easy to use and when I needed help customer service was very helpful and fast. Definitely recommend this app to anyone who wants to an easy email marketing app!

Honey Glam
United States
2 months using the app
Avada replied April 9, 2021

Thank you so much for taking the time to leave us this amazing review, Stephanie.
If you need any further support, don't hesitate to reach out to us at any time.
We're always willing to assist you!

All the best,
Jasmine from AVADA

August 24, 2022

When i was trying to remove the Brand in the App, Abby Helped me fix the work in a second, I didnt think that would be get done that fast, :) it was the best customer satisfaction with Abby. Im happy to use AVA Email Marketing,SMS,Pop up. Thank you Abby for the quick Response and the Work.

DA UNIQ LOOK
India
2 months using the app
December 13, 2022

I had some issues with my subscription plan. The so-called trial reminder also pops up on me even I have the pro plan. I chatted with Abby and she solved it for me in a very quick and professional manner.

Hear+Hi
United States
2 months using the app
June 15, 2023

Nice and easy application and very excellent customer service. And my rating for this application is 10/10 !

frontshob
Bahrain
2 months using the app
March 25, 2023

Great app, easy to use and 12k free emails to start from is amazing. Emily is a great advisor and assisted us well!

Pet Gifts For You
United Kingdom
2 months using the app
August 8, 2023

Hana Was a pretty positive person and helped me quite alot on a form thx hana i appreciate it very much

Rusharoo
Kosovo
2 months using the app
December 8, 2022

me encanto el servicio y el chat ayuda mucho a las personas que no tienen tanta experiencia, de verdad que te guian en todo los recomiendo totalmente, saludos desde chile.

tienda.harlem
Chile
2 months using the app
August 31, 2022

I needed help with extension of the email limit per month and Abby came to my rescue! She was so swift and efficient. Great service!

Summer Nurture
Kenya
2 months using the app
Edited January 12, 2024

Just great customer support! i have used multiple Avada apps on my store, what i like the most is there prompt responses to fix issues. i worked with Jasmine lately and she was great, fixed all my problems patiently. I also had a great interaction with Esther when i had questions about my email automations. overall great customer service, prompt responses and they always get the job done.

TacticalChrono
Canada
2 months using the app