Reviews (1,901)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.
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I reached out to Hana for assistance and was immensely pleased with the promptness of her responses. Within just a minute or two, she was connected and ready to assist. I inquired about setting up a "Buy X Get Y" coupon system, and although they don't currently have that exact feature, Hana was quick to provide alternatives. I appreciated her suggestions but opted for a text-based solution given my current timeline to launch my store.
One significant highlight was Hana's generous offer of 12,000 free emails per month, which I found to be an excellent value addition. While the exact solution I was looking for wasn't available, Hana's swift, kind, and proactive assistance made my experience a positive one. I'll be sticking with the current app for now, but it's great to know there are support representatives like Hana to assist when needed.
Lydia was super helpful and great. 5/5 ty Lydia. Would walk into traffic for her.
Candace solved the problem very quickly and patiently. It's great!Thank you very much~~~~~~~~~~~~~~~
I have decided to use this app because it offers many additional feature that are not included in many of the apps if looked at. Tis offers such great integration across platforms. I have to give it a try. And not that I have been assisted to complete the email setup in the MX, I can do exactly that. Thank you for the great support.
So far Ava Email is easy to use and makes you look great while doing it. I'm still setting everything up but when I hit a small snag in the design part of my welcome email, I was able to connect with Emily, not in minutes it was seconds. I couldn't believe how quickly she replied. Emily was able to resolve my problem and I was back editing my welcome email in no time. If everything turns out like her support I think this will be a winning email marketing program! I'll edit this in a few months to let you know.
We are so thankful as you’re pleased with the results and that we were able to help.
If there’s anything else we can do to help, please let us know. Have a wonderful day!
Sincerely,
AVADA Support Team
Very responsive and dedicated customer service! Thanks for the support and fast service! I will recommend this app for sure!
Great and simple app. Very user friendly. Customer Service staff is attentive and very efficient. Highly Recommended.
Hello,
Thank you so much for your valuable feedback!
The success you have with our app is what we treasure most. We will keep your nice words in our hearts. This is a big motivation for us to improve AVADA better and better.
With appreciation!
Daisy
Hana provided exceptional support and promptly assisted me. I'm deeply grateful. #CustomerService #QuickResponse
Its really easy to set up, and the support staff its really helpful. Using it to send trough amazon SES and it works perfect, there is no other app like this on the shopify platform, i recommend it a lot.
We are so happy to hear your positive feedback. That's really meaningful for the AVADA team to keep the app even better.
Hope it somehow helps your store converts more sales. And you can contact us anytime you need support.
Wish you all the best!
Rainy from AVADA
Roger is a best customer support ever, he's been answering to all my queries, solving problems, prompt response. The app is great so their customer service is :)