Reviews (1,901)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.
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This app is really amazing. They have great options. Their staff is truly amazing. I had a couple of issues and they fixed it for me. It is totally free, they provide support for free as well, that is a great thing about them.
Our pleasure to help! I am really happy you love the app and our support.
Feel free to contact Avada anytime you need our assistance!
All the best,
Rainy
Very easy to use. I was also impressed that a free app had excellent live-chat support in it. Thanks Rainy for solving my issue!
Thank you very much for your nice review. We are happy to support you and hear about your positive experience with AVADA Marketing Automation.
If you need any assistance more, feel free to contact us via Live chat anytime.
Wish you all the best!
Rainy from AVADA
Really good app! Lot's of features, but used all of them as well! Great support staff, and pricing! I've explored Klaviyo briefly but I believe that you can do more with Avada! the only thing I would say they're lacking a little on is the integration with other apps. Candace, Jasmine and Rainy are all great help!
I was browsing through quite a few email marketing apps and finally decided to settle down with AVADA. The main reason is that the customer service is excellent. They have the best support team I have ever encountered.
it is very functional, and that staff responds to you asap to fix the problem. They provide the best solutions
i'm using the app for email marketing, the interface is easy to use, customer service is very helpful
I used this app it is really amazing ... as I said earlier I think AVADA will be at the top..it is really an amazing team. I recommend that you download all their apps on the store and you will see amazing things..as they have strong and very friendly support..thank you AVADA
Hello,
We can’t thank you enough for the kind words about our app and service. Your review means a lot to us and lets us know we’re on the right track!
Looking forward to serving you better in the future!
Best wishes,
Daisy
LOVE this App, easy to use and set up! Customer Service is always an absolute pleasure to deal with and are always really helpful! Thank you Avada Team, you make my life easier!
Thank you for your inspiring words! And we are really happy that AVADA apps and support are helpful for your store.
Hope you can spread your words to other merchants so that more businesses can reach our solutions.
I wish you all the best!
Rainy from AVADA
Best email app I've used on Shopify. User-friendly, outstanding support and they have a free plan! Highly recommended, they will help you with everything!
Thank you so much for the nice words. We're so happy to hear you're enjoying AVADA Email Marketing.
Please feel free to contact us at any time if you need any more help.
Jasmine
I reached out to Hana for assistance and was immensely pleased with the promptness of her responses. Within just a minute or two, she was connected and ready to assist. I inquired about setting up a "Buy X Get Y" coupon system, and although they don't currently have that exact feature, Hana was quick to provide alternatives. I appreciated her suggestions but opted for a text-based solution given my current timeline to launch my store.
One significant highlight was Hana's generous offer of 12,000 free emails per month, which I found to be an excellent value addition. While the exact solution I was looking for wasn't available, Hana's swift, kind, and proactive assistance made my experience a positive one. I'll be sticking with the current app for now, but it's great to know there are support representatives like Hana to assist when needed.