Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

November 21, 2023

Super application. Merci à Jasmine pour sa réactivité et son support

Librairie Makkah
France
6 days using the app
August 9, 2021

The best customer service sincerely!!!!! Rainy is the best!!! She offered to help me complete a task I had no idea how to work on. I didn't mind the wait, she's excellent.

Qualitygifting
United Kingdom
6 days using the app
March 17, 2022

Good AVA Email Team Great very patient customer service
Very professional service editing one of the templates and the customer service agent offered to do it for me

Kilts Boutique
United Kingdom
6 days using the app
July 5, 2023

Liz as been very helpful and patient. we are switching to Avada from MC. Cheaper and much straight forward to use. :)

Scooteroo Perth Pty Ltd
Australia
6 days using the app
September 28, 2021

so nice customer support, Jasmine is so kind , she tell me everything with all details how to do exactly !! thank you

veracollection.fr
France
6 days using the app
Edited April 21, 2023

This app works very good and their service is just amazing. I just want to thank specially Jasmine from Avada who had helped me.
She is awesome. Thank you

Naturelle.dk
Denmark
6 days using the app
September 5, 2023

WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support

Balardi
United States
6 months using the app
January 22, 2022

It is awesome. Try it out for yourself and you'll know what good services are supposed to be. Really Rainy!

2AMcakecall
Canada
6 days using the app
Edited March 4, 2022

Thank you Lucy, Candace and Rainy for your support and quick response. We really the features that the app provides.

kindnessisroundus
India
6 days using the app
May 4, 2022

I like that it has several features in one app. I am still new to and learning it at this point and only using the Free version right now.

Deb's Jazzy Jems
United States
5 months using the app
Avada replied May 4, 2022

Hi,

Thank you so much for your kind and detailed review. We really appreciate that!

We have sent you a follow-up email to make sure everything is working well in your end. We would love to help you learn more about the app and make the best use of it. And we hope to hear more of your feedback to improve our app.

Kindly check your inbox. Thank you!