Reviews (1,963)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing through its easy-to-use, feature-rich platform. They praise its automation, segmentation tools, and professional templates for increasing subscriptions and engagement. The app's performance is reliable, with an intuitive interface that eases navigation. Customer support is highlighted as responsive and helpful, offering real-time assistance and personalized guidance to enhance marketing strategies.

Edited September 8, 2022

Perfect & intuitive app for email automation & campaigns. Including excellent & fast support to every question.

BandLiebe
Germany
8 days using the app
Edited January 6, 2022

Had numerous issues with this app and would not recommend anyone to use it. Save your money and the hassle. Your email will not send properly, your sms's will link other websites that youre not familiar with or simply not work at all and so many other issues. Beware!

exit1boutique
United States
8 months using the app
Avada replied January 6, 2022

Hi there,

Rainy here from AVADA. I deeply apologize for your experience. After checking the issue you reported, I see that we already resolved them.

There is one thing left is the SMS segment which you changed after going live the campaign. So basically it would not implement the change because all logs are created - this is the normal logic. However, we are happy to refund the SMS amount that you do not use.

I sent you a follow-up email, kindly check it and we can assist you better!

Thank you so much,
Rainy

September 2, 2022

App has been great so far and customer service is very helpful. I recently installed it to give me more options with creating email content.

Alskinny Bros
United States
8 days using the app
April 30, 2023

Good App, you can do all email marketing staff in one place and the support team is awesome and get prompt response

Beauty And Sales
United Kingdom
7 days using the app
July 19, 2023

Its a little difficult to get the hang of since the workflows have a lot of terminology that can be confusing, but the support was very helpful. I worked with Esther in the chat and she was able to fix some issues I had and help with with work arounds. All in all I think there are some improvements that can be made, but the value is there and the price is right so I like this app so far!

Hanafy Pigments US
United States
7 months using the app
January 9, 2024

Audrey and Abby are super helpful, they respond quickly and help with all sorts of customisations. Thank you!

Saintville
United Kingdom
7 days using the app
April 15, 2023

Esther was great at answering my questions. And so far I am enjoying this app, it has so many marketing features, I'm sure this will help my sales tremendously

Angela's Jewellery
United States
7 days using the app
December 25, 2023

A great app but the customer support is amazing. Needed some help the other day and Esther helped me with it and i fixed it right away

Nonley
Sweden
7 months using the app
July 14, 2023

I just started using the app and was a little overwhelmed at first but I cant believe how helpful Julie on the live chat was! She walked me through everything and I felt so confident with her knowledge and trusting my store with her. EXCELLENT customer service!

Emry boutique
United States
7 days using the app
January 4, 2022

Until now I used ActiveCampaign, but when you have a webshop I think AVA is the best way forward because of all the automatic integration with Shopify. Also it's much easier to copy elements in campaigns, so it's faster to set up. And on top of that the support is amazing and really fast. For example Jasmin just helped me really great and instant. I can highly recommmend.

Mindful Hobby’s
Netherlands
7 days using the app