Reviews (1,821)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, particularly noting staff members like Esther, Hana, and Lydia for their responsiveness. It features a user-friendly interface and a generous free plan, making it accessible and cost-effective for new and small businesses. The app offers comprehensive email marketing tools, including customizable templates, automation, advanced segmentation, and SMS marketing capabilities for direct mobile engagement. Its 24/7 support is beneficial for merchants in various time zones. Additionally, customizable pop-ups and robust automation features are recognized for enhancing marketing efficiency and contributing to business growth, increasing engagement, conversion rates, and sales.

March 21, 2023

I got to talk to Hana who solved my issue within minutes from pressing the “Contact Support” button. It was a nice and helpful experience.

Bolddesignz
Sweden
3 days using the app
July 23, 2021

I absolutely love this app, it is the best one I have used so far for my Email Marketing. It has all the tools that I need for my business emailing needs and the Customer Service is beyond Excellent; they help you every step of the way with whatever you need. Definitely Recommend.!

AuraofGoldtheKollection
United States
2 days using the app
Avada replied July 23, 2021

Hello,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

I'm glad we were able to meet your expectations! Please feel free to ask for our support anytime you need.

Happy selling!
Daisy

August 7, 2022

Using AVADA for my online store. Customer Service especially Esther always helpful. Thank you AVADA.

Thicle Street
Luxembourg
2 days using the app
January 31, 2023

best app I ever experienced! Best customer service and best everything ...
All the best

Modest Collection
Bangladesh
2 days using the app
Edited June 17, 2022

Live support is good, and Emily was quick and helpful to me. My questions were answered quite promptly. I would love them to have landing pages though.

The Scents Store
Nigeria
2 days using the app
May 26, 2023

The support team is great and very helpful! Hallyfe helped me with my question and was very friendly and professional. I definitely recommend this app!

Kenna Sato Designs
United States
2 days using the app
Edited December 8, 2021

Jasmine and Jalal, were stars, I was so confused with what app, and they have the patients of saints, and helped me get the apps I needed sorted, they should get 6 stars

Boardworx
United Kingdom
2 days using the app
January 4, 2023

I have just downloaded the app today to trial so I can't comment just yet on the functions however I can on the staff member who has been assisting me.
Hana from Avada has been amazing and very patient with helping me set all the features and I am excited to see the app in action.

Precious Paws & Co
Australia
2 days using the app
Edited April 20, 2023

Prakash was excellent, answered my chat so quick, and dealt with my issue easily and with lots of screenshots, to guide me along. I really like this app, it is A LOT easier to use and navigate, than the last (3 or 4) email marketing apps I have utilized. Don't hesitate to try it out, the customer service, price and app are excellent.

Dear Universe
Canada
2 days using the app
April 18, 2023

Easy to us, and very user-friendly, highly recommended app, customer service is epic super fast and understanding.

Nexteco
Australia
2 days using the app