Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

September 20, 2021

We are just getting started with Avada so I can't speak to the App long term but what I can say is the support so far has been outstanding. If the app works as good as the support I will be very happy.

Classic Cycling
United States
About 1 hour using the app
February 8, 2023

Prakash was a great help, very informative and friendly. Will recommend to all my clients!

Excellent service!

ANCHOR RUG COMPANY
Canada
About 1 hour using the app
February 21, 2023

Incredibly quick and awesome support experience! Thanks to Abby! Highly recommend this app. Very smooth.

Hotmamas shop
Ukraine
About 1 hour using the app
December 16, 2022

Prakash did a great job at helping with my subscription form issues!
Any other issues he has informed the tech team with speed and efficiency.

natasha-pelley-smith-artwork
Canada
About 1 hour using the app
June 13, 2022

Excellent customer service, simple setup and very customisable. Everything you need to set up a detailed abandon cart automation. The SMS is a very interesting addition.

MillysMarvels
United Kingdom
About 1 hour using the app
January 4, 2023

support was fast and amazing (thanks emiliy)
the app is super responsive and you can edit every thing! from workflows to copywriting.
4 stars becuase of sms plan is really expansive

TILTAN
Israel
1 day using the app
August 7, 2022

I am using this app to grow our business and gain a much larger subscriber base through deliberate communication Prakash was extremely friendly, expeditious and knowledgable. I will definitely recommend AVADA to my associates and friends.

Happy Mellow
United States
About 1 hour using the app
Edited January 19, 2023

Customer service was great!! The Rep was very professional and friendly. I am pleased working with you. Thank y'all.

CEA Business Consult
Canada
About 1 hour using the app
February 23, 2023

verry good app thank u to Emily she helped me a lot to understand this ,thank you Avada :)Great app!

Sentris
Romania
About 1 hour using the app
February 20, 2023

New user, but Avada is very intuitive and exactly what I needed. Hana was super helpful and fast to respond when I needed support.

Aesthetic Strength
United States
About 1 hour using the app