Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

October 22, 2022

Esther has helped me loads during this onboarding process. Would definitely recommend this app to others

UNKNOWN SEASON
Singapore
About 3 hours using the app
Avada replied October 24, 2022

Thank you so much for your review!

We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Best regards,
AVADA support team

May 10, 2023

It's fine. You can get help form the support anytime you need (as Jasmine helped me) but it has happened a few times that I needed help, because something didn't work

marktbio
Poland
4 days using the app
September 22, 2023

Wooow, a really perfect app for my shop

CANTERI
Austria
About 3 hours using the app
October 18, 2022

Most everything I attempted to do during installation and configuration resulted in a Support intervention and subsequent escalation. In one instance, learned that my store was "magento" version so this Avada feature (inserting dynamic images in email template) won't work. Yet selecting the widget somehow remains a selectable option. Too many "delete cache & cookie" responses from support meaning that F/E devs have done a terribad job of cache management on the client side resulting in a lot of data-presentation issues. Example: information displayed on your dashboard is not current or accurate compared to what Avada Support is seeing at that same time. Sorry/Not-Sorry but had to move on to a new product evaluation.

Shokt
United States
4 days using the app
July 12, 2023

The app is very intuitive and easy to use! Lydia in customer support was so kind in getting us up and running. I am excited to use the Avada platform for our store!

Rapid Rafter
United States
About 3 hours using the app
November 4, 2022

Easy to use, and the customer service from Hakeem was top tier. He quickly helped me verify my account so that I could get all of the benefits that come with having AVADA

Ivy Reina
United States
About 3 hours using the app
Avada replied November 9, 2022

We’re blown away by your kind words! We’re sure that the whole community would like to hear your detailed review of our app. Thanks again, and have a great day!

Best,
AVADA Support Team

March 11, 2022

great customer service from Lucy promptly responded and solved our problems
highly recommended
Love this tool

BaashaBeauty
United States
About 3 hours using the app
August 25, 2022

非常好用,模板非常多,而且客服小姐非常友善,一直幫我完成難處理的問題-Liz ............................................................................................

泰好批—網絡批發直銷
Hong Kong SAR
About 3 hours using the app
February 19, 2022

Best Email Marketing App. And their support team is no 1. I got support from one lady named Jasmine and she done her job perfectly!

COVER BABA
India
About 2 hours using the app
December 12, 2021

I've just added this app and it's easy. I had a couple of questions. The online chat was immediately available (important for me in Australia where I usually have to wait ages for a reply due to time zones) and Daisy was very helpful. My questions were answered in minutes. Thanks!

Squirrl
Australia
About 2 hours using the app