Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

May 5, 2023

I got on the Chat Room because I did not know how Avada works and wanted some more information. Hana popped up and went me through the process and explained to me all the 3 plans available. She was very helpful into seting my account up. I would recommend her to anyone who any kind of help from Avada. Thank you Hana' you are amazing

Dee by DollyConway
United States
9 months using the app
October 30, 2023

Great support always from everyone! Esther is great, but they're all great :)

Good Grain
United States
2 months using the app
October 8, 2023

great app and wonderful support!! Sunny helped me verify my shop & they were so quick and kind! Highly recommend :)

Lulu Cutters
United States
5 months using the app
July 26, 2023

Avada Tool been a breakthrough for my store. I'm solo-store owner who does everything including contacting suppliers, customers, SEO, design, social media etc, so every precious minute counts. Avada Automation, and email-Marketing tools is worth every penny. Special shout out to Emily, my tech support, who helped me a few times during technical issues.

Pymbox Store
Canada
4 months using the app
October 5, 2023

Very good and easy app to use. customer service was very helpful with a small issue that i ran into, kind and frinedly staff

STARZCAPE
United Kingdom
4 months using the app
September 12, 2023

Very clean and easy to understand with a beautiful user interface and very fast support 24/7, Liz from Avada helped me solve many problems with professional when I was setting up workflows.

Baby Harbour
Australia
6 months using the app
September 12, 2023

We've just got started using Avada Email Marketing & SMS but so far it has been pretty amazing! It immediately suggests what you should do upon opening the app and one of the first things we needed was a pop up for our site.

They offer some great templates for popups but even if you choose one of the templates, it is highly customizable. You can make it match your store and add custom CSS if you need to.

Next up is creating workflows to welcome new customers and for abandoned shopping carts. That is customizable too, and they have great templates you can create for your transaction emails in shopify.

This app offers a lot of features and I mean a lot of really good ones. You can't go wrong by installing this app and using it for your email and marketing needs. The support has been fantastic, "Hana" has been ready and available to help me with any questions or problems I run into. I look forward to using all this app has to offer! And I definitely look forward to help from Hana should I need it.

Your Paws and Mine
United States
8 days using the app
October 10, 2023

Hana was very helpful. She was very polite and resourceful and ill definitely recommend the developer due to excellent customer service of their staff

LABELLEVIEBOUTIQUE
Canada
5 months using the app
November 21, 2023

Hana solved all of my problems in a matter of seconds!! The best of all. Avada is a very good app for my shop.

Exotic Life
Italy
5 days using the app
June 20, 2023

I had the pleasure of working with Hana, who provided outstanding assistance with my website. Their professionalism and expertise were exceptional. Hana quickly understood my needs, resolved complex technical issues, and offered valuable suggestions for improving my website's functionality. Their friendly demeanor and commitment to customer satisfaction made the experience enjoyable. I highly recommend Hana for top-notch website support. Thank you, Hana, for being an exceptional website wizard!

Note: If you have any specific details you'd like me to include or modify, feel free to let me know!

Sassie Cosmetics
United States
7 months using the app