Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable templates, automation workflows, and segmentation options, which have reportedly improved engagement and conversion rates. The mobile-friendly design is a plus. Customer support, particularly representatives Hana, Esther, and Jasmine, are praised for their prompt and professional service. The free plan, automation features, analytics, and reporting tools are highly valued, making the app a good choice for new businesses and offering good value for money.

October 2, 2023

The applications are great, Emily at the help desk is incredible, just write her name in the chat application!

Secure Skin
Türkiye
About 2 months using the app
August 25, 2023

Great app so far! Smooth email marketing experience, very customizable, and customer service is great! I had one issue and Hana helped me resolve it in literally under 2 minutes. Definitely recommend.

spacesavingbed
United States
13 days using the app
October 10, 2023

Seems pretty lit

FUNNY CULTURE SHIRTS
Canada
About 2 months using the app
March 11, 2024

Great chat box with actual person ;-)
Quick response and stayed with me until my problem was resolved.
Thank you Esther

ForeverGooner
United Kingdom
Edited July 7, 2023

Thank you Hana for your excellent service! You helped me so efficiently. I really rate Avada and am considering cancelling other apps and moving as much to Avada under one roof.

Mirelle Leather and Lifestyle
South Africa
Over 2 years using the app
September 21, 2023

Avada is the great and best service providers for email and sms marketings. And also the assistant Jasmine who helped me with my request ✌

YG$shop
India
About 1 month using the app
February 10, 2024

Thanks to Liz for the quick help, she worked with me amazingly accurately with her expertise. I would also like to recommend her to others

madragora
Hungary
December 13, 2023

Great customer support!

Honest Mule
United States
About 2 hours using the app
August 29, 2023

I recently had the pleasure of using the Shopify app AVADA and I must say, it’s a fantastic app! The interface is user-friendly and easy to navigate, making it a breeze to set up and use. One of the standout features of AVADA is their customer support. Hana, in particular, was incredibly helpful in assisting me with any questions or issues I had. Overall, I recommend AVADA to anyone looking for a reliable and efficient Shopify app.

AMER & CO.
Hong Kong SAR
15 days using the app
September 5, 2023

Functionality is good but worst customer service of any app I have installed in 6 years. If you only need basic support via their chat you should be fine but any other issues they ( pretty sure it's just one person behind all these apps actually ) say that they are going to send to their " technical team " and NEVER hear back. Ever. Out of every single ticket. What technical team?!

Heather Freitas
United States
About 2 months using the app