Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

August 3, 2023

our company have a small shop, and avada is very comfortoble service that provide deffirent types of marketing things. We cant say how long will use this app, but for now its very useful and have exxelent supports

comworks
Japan
3 months using the app
August 12, 2023

This app and the company's customer service is amazing! Even though it took 20 minutes to resolve my issue, I was so satisfied with my emails now! Emily helped a lot and I hope you all will be able to experience her warmness!

TecSec
United States
4 months using the app
April 17, 2024

Good email-marketing tool. Customer support manager Hana is very responsive and helpful

Milerd
United States
September 22, 2023

I recently had the pleasure of working with Abby on a customer service issue, and I was incredibly impressed with her professionalism and dedication to resolving my problem.

I was having trouble with my account, and I was getting frustrated because I couldn't figure out how to fix it. I contacted customer service, and Abby was the one who helped me. She was very patient and understanding, and she took the time to explain the problem to me in a way that I could understand. She also worked diligently to find a solution, and she was able to fix my account within minutes.

luffwatchstrap
Singapore
5 days using the app
November 10, 2023

very good (Liz helped me very much)

FairyOnlineMarket
United Kingdom
28 days using the app
Edited July 31, 2023

Excellent support received from one of the associates named Emily.
Completely satisfied with the help received. Fast responses, straight to the point. If you don't give Emily a promotion (with atleast 80% increase in pay) than you're going to miss a big opportunity. And missing big opportunity, not good for business.

ThyMuse
India
4 months using the app
Edited August 13, 2023

Just tried out the Avada app for new pop-up forms on my site – it's a game-changer! The app's interface is smooth and user-friendly, perfect for customizing forms. But the real star here is Esther from support. She's a wizard! Had a hiccup activating the forms, messaged her, and boom , problem solved. Highly Recommend this app!!!

ZEPHYRA
United States
5 months using the app
August 23, 2023

thank you Emily for the support fast and useful, i had problem with the integration she helps me in few seconds to fix it

ESTHEPHARM
Algeria
7 months using the app
September 20, 2023

it helps me a lot so that i can try something new to bring customers back,and customer support Liz gave me several ways to solve my problems, so pleasure about that with her help and patience.

TOUSAINS
Hong Kong SAR
19 days using the app
January 16, 2024

очень быстрая поддержка. удобный интерфейс!

Take a Break
Israel
23 days using the app