Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

November 21, 2023

Hana solved all of my problems in a matter of seconds!! The best of all. Avada is a very good app for my shop.

Exotic Life
Italy
5 days using the app
January 11, 2024

Thanks for the help with importing contacts Esther.

Uteglass.no
Norway
About 2 hours using the app
July 29, 2023

Very good support from Lydia, Avada support team. she guided me to carry out required changes easily to achieve email automation and SMS for my store.

Once thanks for kind support Lydia!

Novel Deal
India
6 months using the app
August 5, 2023

This App is very helpful for marketing purposes and it even has very friendly and supportive team members who are always ready to help, "Emily" helped me out alot regarding my queries. Overall Great experience.

My Store
United Arab Emirates
4 months using the app
October 26, 2023

i dont know how to setup the emails and pop up , But excellent customer support , specially "Hanna " She did alot for me , she setup my emails , pops up

Thank to her :)

themiraclebrands.com
United States
12 days using the app
June 15, 2023

The app performs great! It supports many countries that other apps don't support. We've noticed the importance of SMS marketing especially on abandoned checkouts. Special thanks for Hana who helped us verify the account to add SMS credits.

Vivo Cosmetics International
Spain
9 months using the app
July 31, 2023

Amazing help from Hana. She helped me find the right plan for me so that I can go ahead with my email marketing. Thank you

Crystal Haze Jewelry
Norway
4 months using the app
November 13, 2023

Very disappointed with Avado. I spent the time personalizing my emails to automatically send and it appeared that they were working on the issue, but they were not. Left me with no explanation or explanation.

JT Footprint Apparel
United States
17 days using the app
September 4, 2023

Great app, easy to use and Jasmine helped me out a lot, she provided step by step pictures and it was all very clear!

Marivani - Webdesign
Netherlands
3 months using the app
July 13, 2023

This App works great with eMail automation for Welcome and Abandoned Cart.
And their support team, especially Lydia was very supportive and collaborative with detailed guide and help. Lydia is so beautiful and kind girl. I really appreciate your support. Thanks again!

SashaandZ
United States
About 1 month using the app