Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

October 17, 2022

App is great! Emily helped me with an issue I had and she was able to figure it out and fix it for me. Great customer service and easy app to use.

luvleeheartsco
United States
Almost 3 years using the app
Edited October 14, 2024

the staff help 100% the guide step by step to finish the setup of my store 5 star liz was great . great app

hana is great !!!!!!!

J & A Technomarine y Accesorios
United States
Almost 3 years using the app
May 21, 2021

Just started to use the app, looks good and easy, and the support is very fast and helpful! Five stars!

PorTugalPerTo
Italy
Almost 3 years using the app
Avada replied May 21, 2021

Hello,

Thank you so much that you have left us this awesome feedback on Shopify App Store!

Should you need any further help, do not hesitate to contact us anytime you need

Best regards,
Daisy

Edited December 17, 2020

I have used this app about 1 - 2 weeks.
At first, I didn't understand how to set it.
For example, we and you have to sync shopify's customer's deta.
I didn't know that.
But AVADA support team always help us gently, so we can solve the problem whenever face it.
Besides, we feel this mail-automation system and campaign forms are easily and strong.
We continue to subscribe it.
Thanks.

KOMONKOUBOU.WEB -小紋工房-
Japan
Almost 3 years using the app
Avada replied December 18, 2020

Thank you so much for your review. It means a lot to us. I really appreciate you taking the time to share your feedback and being so open with us.

If you need any support, don't hesitate to contact us at any time.

Warmest regards,
Jasmine

April 23, 2024

Bom apoio ao cliente

MissPiggy
Portugal
3 days using the app
September 13, 2022

Easy to use. Support is good and responsible, virtually around the clock. Emily and others have helped me quite a lot for various questions. Thank you!

SlimQ Official Store
United States
Over 2 years using the app
Edited March 12, 2023

Aisha, made quick work of my issue and I was able to move on to the next project. I use Avada for my email marketing and I have always received great support.

Places We Go
United States
Over 2 years using the app
April 28, 2022

Gute App, die die wichtigsten Basisfunktionen kostenlos bietet. Bei Fragen zur Einrichtung wurden wir schnell und unkompliziert zielführend durch Abby unterstützt. Wir nutzen die App nun mittlerweilse seit über einem Jahr problemlos.

Aurascent
Australia
Over 2 years using the app
January 31, 2022

Amazing support, they are really helpful. Great app : a lot of email choices and predefined automation workflows !

Unissé
France
Over 2 years using the app
Edited December 7, 2021

we use this app for a few months and it's a great email marketing app with nice features. Also, Daisy helped me a lot.
Very happy to use this app!

Ted Baker London - Kosovo
Kosovo
Over 2 years using the app