Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

September 18, 2022

Hana was a wonderful help to setup the app with our shop. We recommend Avada, it increase our user experience with our shop, and help us to stay in contact and inform our customers. ⭐⭐⭐⭐⭐ Very easy to use (Maybe a French version would be cool too ^^ )

Magaz.fr
France
Over 1 year using the app
August 18, 2022

Thank you very much Liz, it helped me to solve a lot of problems in using it.
I was about to give up on the app and she helped me get it to work properly, thanks a lot!

WhereGifts
China
Over 1 year using the app
Edited May 1, 2023

Very good app. Great assistance from Emily. She was very helpful, to solve all my problems!
------------

ORLOV PARIS
France
Over 1 year using the app
December 1, 2022

How nice Liz was, she was really informative and stayed with me until all of my questions were answered.

FEFENAIL
United States
Over 1 year using the app
Edited June 23, 2023

I have had awesome support from Prakash who has given me excellent advice and great problem-solving issue. This app has extensive functionality and it will probably fulfill all my existing and upcoming needs.
Recommended!

teebuff@24
United States
Over 1 year using the app
November 9, 2021

My pop-up wasnt showing. Started chatting with Daisy and it was fixed in 5minutes! Awesome help. Do recommend

Masks New Zealand
New Zealand
Over 1 year using the app
October 31, 2022

Emily really helped me today. Everything I needed she helped with. Really good customer service! Thank you Emily!

Pilates Matters®
United States
Over 1 year using the app
Avada replied November 9, 2022

It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at AVADA receives your feedback – they’ll be thrilled to hear your kind words.

Wish you many advantages in your business!
AVADA Support Team

May 7, 2022

great support and fantastic customer service team. I liked it a lot. They are very responsive and simple app

Trending Silver Gifts
United States
Over 1 year using the app
July 12, 2022

I have been using this app for more than a year and I am absolutely happy with all the services. The support is absolutely fantastic and responds in a timely manner. I had Liz for my recent request and she was able to guide me quickly on what was the issue and also what I have to do to solve it.

GlowySkinCare
Germany
Over 1 year using the app
June 1, 2022

Great service with enough features included in the free plan option which makes a great start. Super responsive support. Prakash gave me essential info to know how to best use their too.

Natural Selections International
United States
Over 1 year using the app