Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

September 17, 2022

absolutely delightful customer service. they always reply on the spot and help you solve the issue on the spot.

The Goods Collective & Co
United Arab Emirates
About 1 year using the app
February 2, 2021

Easy to use and very helpful app!! It helped me gaining back the lost customers from the abandoned cart. I highly recommend it!!

Happy Case
Greece
About 1 year using the app
Avada replied February 2, 2021

Thank you very much for your feedback, we are so happy to hear our app helps your store to recover lost sales. Hope that it will be a good friend along with your stores' growth.
If you need any support from our team, feel free to contact us via live chat or support@avada.io

Wish you all the best,
Rainy from AVADA

February 7, 2023

Jasmine was helpful and kind. The app is easy to use, well structured and works great for many different occasions.

GoodThings
Ireland
About 1 year using the app
Edited December 29, 2022

Excellent support from Hana , She was very patient to answer all my queries , Very happy and satisfied with support provided from Hana . Thank you so much .

colorsofindia.store
India
About 1 year using the app
Avada replied November 9, 2022

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to support you.

Regards,
AVADA Support Team

May 27, 2022

Esther and Marcus are patiently helped me with my questions and answered very quickly, nice experience! thanks a lot!

Eombuy 易買
Hong Kong SAR
About 1 year using the app
December 19, 2021

The best SMS application, the price is cheap compared to other applications and customer service very fast with rainy

UltimeDeals
United States
About 1 year using the app
Edited June 4, 2023

Liz is an incredibly helpful and efficient assistant. I am truly grateful for her quick assistance. Thank you so much for your valuable support!

Mond-Baby
Germany
About 1 year using the app
September 10, 2023

Had an issue with the pop up not showing up. But thanks to Avada support especially Emily who promptly helped in resolving it.

Sage By Mala
India
About 1 year using the app
October 18, 2022

I had an issue with the image being blurry and couldn't get it right. I used the support chat and I got a quick response from Juliana who had fix my issue. Thank you Juliana for your help.

Fotoxposure
United States
About 1 year using the app
December 1, 2022

My experience with this app has been excellent, it's easy to set up, and the customer support is great. I would like to thank Abby very much for her assistance.

BGSuperDeals
United States
About 1 year using the app